ual-20240416
8-Kfalse4/16/2400001005170000319687Common Stock, $0.01 par valueUALThe Nasdaq Stock Market LLC00001005172024-04-162024-04-160000100517ual:UnitedAirLinesIncMember2024-04-162024-04-160000100517us-gaap:CommonStockMember2024-04-162024-04-160000100517us-gaap:WarrantMember2024-04-162024-04-16



UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): April 16, 2024

UNITED AIRLINES HOLDINGS, INC.
UNITED AIRLINES, INC.

(Exact name of registrant as specified in its charter)
Delaware 001-06033 36-2675207
Delaware 001-10323 74-2099724
(State or other jurisdiction (Commission File Number) (IRS Employer
of incorporation)  Identification Number)
233 S. Wacker Drive,Chicago,IL 60606
233 S. Wacker Drive,Chicago,IL 60606
(Address of principal executive offices) (Zip Code)
(872) 825-4000
(872) 825-4000
Registrant's telephone number, including area code 
(Former name or former address, if changed since last report.)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
RegistrantTitle of Each ClassTrading SymbolName of Each Exchange on Which Registered
United Airlines Holdings, Inc.Common Stock, $0.01 par valueUALThe Nasdaq Stock Market LLC
United Airlines Holdings, Inc.Preferred Stock Purchase RightsNoneThe Nasdaq Stock Market LLC
United Airlines, Inc.NoneNoneNone

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging  growth company 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐



Item 2.02 Results of Operations and Financial Condition.
On April 16, 2024, United Airlines Holdings, Inc. ("UAL"), the holding company whose subsidiary is United Airlines, Inc. ("United," and together with UAL, the "Company"), issued a press release (the "Earnings Press Release") announcing the financial results of the Company for the first quarter of 2024. A copy of the Earnings Press Release is furnished pursuant to this Item 2.02 as Exhibit 99.1 to this Current Report on Form 8-K and incorporated by reference herein in its entirety.
Item 7.01 Regulation FD Disclosure.
On April 16, 2024, the Company posted on its investor relations website at ir.united.com an investor update (the "Investor Update") providing additional information on the Company's business outlook (including certain financial and operational guidance). A copy of the Investor Update is furnished pursuant to this Item 7.01 as Exhibit 99.2 to this Current Report on Form 8-K and incorporated by reference herein in its entirety. The Investor Update should be read in conjunction with the Earnings Press Release. The Company reserves the right to discontinue availability of the Investor Update from its website at any time.
Pursuant to General Instruction B.2. to Form 8-K, the information set forth in this Current Report on Form 8-K, including Exhibits 99.1 and 99.2, shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), or otherwise subject to the liabilities thereof, nor shall it be incorporated by reference into future filings by the Company under the Exchange Act or under the Securities Act of 1933, as amended, except to the extent specifically provided in any such filing. Additionally, the submission of the information set forth in this Item 7.01 is not deemed an admission as to the materiality of any information in this Current Report on Form 8-K that is required to be disclosed solely by Regulation FD.
Item 9.01 Financial Statements and Exhibits.
99.1
99.2
104Cover Page Interactive Data File (embedded within the Inline XBRL document)

1




SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
UNITED AIRLINES HOLDINGS, INC.
UNITED AIRLINES, INC.
By:
/s/ Michael Leskinen
Name:
Michael Leskinen
Title:
Executive Vice President and Chief Financial Officer


Date: April 16, 2024




































2
Document
Exhibit 99.1
News Release

United Airlines
Worldwide Media Relations
872.825.8640
media.relations@united.com
https://cdn.kscope.io/eb9e6af0c7e2e8df0755e0c32384c737-unitedstarv24pvrgbra04.jpg
United Airlines Announces First-Quarter 2024 Financial Results; Exceeds Revenue and EPS Expectations


First-quarter diluted loss per share of $0.38; first-quarter adjusted diluted loss per share1 of $0.15 - ahead of expectations

Updates fleet plan - allowing for a more consistent delivery schedule of approximately 100 narrowbody aircraft yearly 2025 through 2027

Achieved second-best first quarter on-time departure performance2 in the company's history


CHICAGO, April 16, 2024 – United Airlines (UAL) today reported first-quarter 2024 financial results. The company had a pre-tax loss of $164 million, a $92 million improvement over the same quarter last year; adjusted pre-tax loss1 of $79 million, a $187 million improvement on an adjusted basis over the same quarter last year. These earnings reflect the approximately $200 million impact from the Boeing 737 MAX 9 grounding, without which the company would have reported a quarterly profit. In the quarter, the company generated $2.8 billion operating cash flow and free cash flow1 of $1.5 billion. The company continues to expect full-year 2024 adjusted diluted earnings per share3 of $9 to $11.
United delivered strong financial and operational performance in the quarter. The demand environment remained strong with a double-digit percentage increase in business demand quarter over quarter, as compared to pre-pandemic. Additionally, the company was able to take advantage of a number of opportunities to adjust domestic capacity which drove meaningful improvements in first quarter profitability. Atlantic and Domestic markets both saw large passenger revenue per available seat mile (PRASM) increases year over year, with 11% and 6% growth respectively.
“I want to thank the United team for working so hard this quarter to deliver strong operational metrics for our customers and sharpen our focus on safety, while producing excellent financial results for our shareholders,” said United Airlines CEO Scott Kirby. "We’ve adjusted our fleet plan to better reflect the reality of what the manufacturers are able to deliver. And, we’ll use those planes to capitalize on an opportunity that only United has:
1 For additional information about the non-GAAP measures used in this press release, see "Non-GAAP Financial Information" below.
2 Excluding years impacted by the COVID-19 pandemic — 2020 and 2021.
3 We are not providing a target for or a reconciliation to diluted earnings per share, the most directly comparable GAAP measure, because we are unable to predict the excluded items noted above contained in the GAAP measure without unreasonable efforts, and therefore we also are not able to predict the probable significance of such items. For additional information about the non-GAAP measures used in this press release, see "Non-GAAP Financial Information" below.


United Airlines Reports First-Quarter 2024 Results
profitably grow our mid-continent hubs and expand our highly profitable international network from our best in the industry coastal hubs."
Fleet Update
United has made several adjustments to its long-term fleet strategy based on future needs of the airline and manufacturers production and delivery timelines that are expected to smooth out and moderate the company's aircraft delivery schedule in the coming years including:
Converted a portion of Boeing MAX 10 aircraft orders to Boeing MAX 9 from 2025 through 2027; maintained the right to convert more Boeing MAX 10 into MAX 8 or MAX 9 as needed.
Have agreed to letters of intent with two lessors to lease 35 new Airbus A321neos with CFM engines expected in 2026 and 2027.
Due to manufacturing and certification delays from prior years, by the end of 2023, the airline’s contractual aircraft commitments for 2024 had increased to 183 narrowbody aircraft. At the beginning of 2024, these delays were anticipated to continue and the company expected 101 narrowbody deliveries. Following the 737 MAX 9 grounding and the FAA’s announced significant production capacity constraints on Boeing, the company now anticipates 61 narrowbody aircraft and 5 widebody aircraft to be delivered in 2024.

In the short run, the company expects a small number of aircraft previously scheduled to enter into service in the second quarter to be pushed into the third quarter, which is expected to have minimal impact on the company's capacity plans.







2

United Airlines Reports First-Quarter 2024 Results
First-Quarter Financial Results
Capacity up 9.1% compared to first-quarter 2023.
Total operating revenue of $12.5 billion, up 9.7% compared to first-quarter 2023.
TRASM up 0.6% compared to first-quarter 2023.
CASM down 0.6%, and CASM-ex1 up 4.7%, compared to first-quarter 2023.
Pre-tax loss of $164 million, with a pre-tax margin of (1.3)%; adjusted pre-tax loss1 of $79 million, with an adjusted pre-tax margin1 of (0.6)%.
Net loss of $124 million; adjusted net loss1 of $50 million.
Diluted loss per share of $0.38; adjusted diluted loss per share1 of $0.15.
Average fuel price per gallon of $2.88.
Ending available liquidity of $16.9 billion.
Total debt and finance lease obligations of $27.2 billion at quarter end.
Trailing twelve months adjusted net debt1 to adjusted EBITDAR1 of 2.7x.

Key Highlights

Reached milestone of 200 new and retrofit aircraft featuring United's signature interior featuring bigger bins, seatback screens at every seat and Bluetooth connectivity.
United and the International Brotherhood of Teamsters announced a tentative agreement for a four-year contract extension, covering the airline’s 9,700 aircraft technicians.
Opened an expanded Flight Training Center – a new, 150,000-square-foot building in Denver with 12 additional full-motion flight simulators to train the next generation of world class pilots.
Announced MileagePlus® pooling, making United the first airline to allow customers to share and redeem miles in one linked account, providing additional value to loyalty members, their friends and loved ones.
Announced the addition of Rosalind Brewer and Michelle Freyre to United’s Board of Directors.
Named among Fortune’s Most Admired Companies list, recognized as having a strong reputation within and across industries.

Customer Experience

Announced the addition of larger overhead bins to 50 regional aircraft for an 80% increase of space for carry-on bags, becoming the first U.S. airline to offer the enhancement.
Partnered with the Transportation Security Authority (TSA) to launch TSA PreCheck Touchless ID at O’Hare International Airport and Los Angeles International Airport, providing an expedited security experience to customers.
In collaboration with the United Spinal Association and Numotion, launched a new filter in the booking path to enable customers traveling with a personal wheelchair to filter aircraft that can accommodate
3

United Airlines Reports First-Quarter 2024 Results
their device, and for eligible customers, the ability to request a refund of the fare difference in cases where the accommodating trip would be more expensive.
Began utilizing generative AI on united.com to expedite customer search and in the airline’s industry-leading flight status notification system, further enabling real-time flight status updates to customers.
Customer satisfaction for the quarter with onboard WiFi and inflight entertainment systems (IFE) achieved its highest rating since 2022 for on-time flights, with WiFi and IFE ratings improving six points year over year on the consumer satisfaction scale, Net Promoter Score.
United was awarded the ‘Best Business Class Rose’ by Business Traveller as part of its Cellars in the Sky Awards.

Operations

Achieved the second best on-time departure for any first quarter in the company's history2.
Achieved the second best on-time arrival and departure metrics amongst U.S. airlines for the second quarter in a row – a position held for the last six months straight.
Set the record for the highest first quarter consolidated seat factor ever at 84.1%, with March achieving the highest seat factor in the month's history.
Set the record for the greatest number of days carrying over 500,000 passengers in the company's first quarter history at 16 days.

Network

Announced upcoming services to three new destinations, with flights between Marrakesh, Morocco and New York/Newark; Cebu, Philippines and Tokyo-Narita; and Medellin, Colombia and Houston, becoming the first U.S. airline to serve Marrakesh and Cebu. United also announced new service from the airline's Guam hub to Tokyo-Haneda, launching in May.
Announced increased service on three routes, adding a second summer-seasonal flight between Porto, Portugal and New York/Newark, a second year-round flight between Hong Kong and Los Angeles starting in October, and extending the second flight between Seoul, South Korea and San Francisco to year-round.
Announced the return of service between Shanghai and Los Angeles, with four weekly flights beginning at the end of August, and increasing to daily service in late October.
Restarted summer-seasonal service earlier in the year on popular flights like Washington D.C. to Lisbon, Portugal; Barcelona, Spain; and Rome, Italy.
Inaugurated service to Tulum, Mexico from Houston and New York/Newark at the end of March; with services from Chicago and Los Angeles starting in the second quarter, announcing an additional inaugural service between Georgetown, Guyana and Houston also in the second quarter.
4

United Airlines Reports First-Quarter 2024 Results
Operated United's largest quarterly domestic schedule by available seat miles, including operating the airline’s largest Florida schedule in company history with the addition of three new non-stop routes and a year over year increase of 19% to the popular wintertime destination.


Employees, Sustainability & Communities

Celebrated one year of Innovate, United’s digital technology career pathway program that has a 92% retention rate for participants.
Announced the addition of eight new corporate partners to the UAV Sustainable Flight Fund, bringing the amount of capital commitments to more than $200 million from cross-industry businesses to support start-ups focused on decarbonizing air travel by accelerating the research, production and technologies associated with sustainable aviation fuel (SAF). More than 115,000 United customers have contributed nearly $500,000 to supplement United’s commitment to the Fund.
Announced Somos, a new employee Business Resource Group focused on supporting and championing allyship for Latino and Hispanic employees.
Throughout the quarter, more than 1,200 employees volunteered over 8,600 hours at non-profit organizations supporting local communities around the world.
United and MileagePlus® members donated nine million miles to non-profit charities across the globe through the Miles on a Mission program, including the quarter’s two feature non-profit partners, Make-A-Wish America and Girl Scouts of the USA.
Transported nearly 299 million pounds of cargo, including approximately 10.3 million pounds of medical shipments and 263,000 pounds of military shipments.
Named the inaugural recipient of the Humanitarian Force for Good Award by Air Transport World in its Airline Industry Awards.
Employees from across the U.S. marched alongside United’s Black Business Resource Group BEACON in Martin Luther King Jr. Day parades in Denver and Los Angeles and volunteered in community service events across the system, including sorting 145,000 pounds of food to help provide more than 174,000 meals to communities in need through the Los Angeles Regional Food Bank, Food Bank of the Rockies and Community FoodBank of New Jersey.


5

United Airlines Reports First-Quarter 2024 Results
Earnings Call
UAL will hold a conference call to discuss first quarter financial results, as well as its financial and operational outlook for the second-quarter 2024 and beyond, on Wednesday, April 17, at 9:30 a.m. CST/10:30 a.m. EST. A live, listen-only webcast of the conference call will be available at ir.united.com. The webcast will be available for replay within 24 hours of the conference call and then archived on the website for three months.

Outlook
This press release should be read in conjunction with the company's Investor Update issued in connection with this quarterly earnings announcement, which provides additional information on the company's business outlook (including certain financial and operational guidance) and is furnished with this press release to the U.S. Securities and Exchange Commission on a Current Report on Form 8-K. The Investor Update is also available at ir.united.com. Management will also discuss certain business outlook items, including providing certain full year 2024 financial targets, during the quarterly earnings conference call.

The company's business outlook is subject to risks and uncertainties applicable to all forward-looking statements as described elsewhere in this press release. Please see the section entitled "Cautionary Statement Regarding Forward-Looking Statements."

About United
At United, Good Leads The Way. With hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C., United operates the most comprehensive global route network among North American carriers, and is now the largest airline in the world. For more about how to join the United team, please visit www.united.com/careers and more information about the company is at www.united.com. United Airlines Holdings, Inc., the parent company of United Airlines, Inc., is traded on the Nasdaq under the symbol "UAL".

Website Information
We routinely post important news and information regarding United on our corporate website, www.united.com, and our investor relations website, ir.united.com. We use our investor relations website as a primary channel for disclosing key information to our investors, including the timing of future investor conferences and earnings calls, press releases and other information about financial performance, reports filed or furnished with the U.S. Securities and Exchange Commission, information on corporate governance and details related to our annual meeting of shareholders. We may use our investor relations website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. We may also use social media channels to communicate with our investors and the public about our company and other matters, and those communications could be deemed to be material information. The information contained on, or that may be accessed through, our website or social media channels are not incorporated by reference into, and are not a part of, this document.



Cautionary Statement Regarding Forward-Looking Statements:
This press release and the related attachments and Investor Update (as well as the oral statements made with respect to information contained in this release and the attachments) contain certain "forward-looking statements," within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, relating to, among other things, goals, plans and projections regarding the company's financial position, results of operations, market position, capacity, fleet plan strategy, announced routes (which may be subject to government approval), product development, ESG-related strategy initiatives and business strategy. Such forward-looking statements are based on historical performance and current expectations, estimates, forecasts and projections about the company's future financial results, goals, plans, commitments, strategies and objectives and involve inherent risks, assumptions and uncertainties, known or unknown, including internal or external factors that could delay, divert or change any of them, that are difficult to predict, may be beyond the company's control and could cause the company's future financial results, goals, plans, commitments, strategies and objectives to differ materially from those expressed in, or implied by, the statements. Words such as "should," "could," "would," "will," "may," "expects," "plans," "intends," "anticipates," "indicates," "remains," "believes," "estimates," "projects," "forecast," "guidance," "outlook," "goals," "targets," "pledge," "confident," "optimistic," "dedicated," "positioned," "on track" and other words and terms of similar meaning and expression are intended to identify forward-looking statements, although not all forward-looking statements contain such terms. All statements, other than those that relate solely to historical facts, are forward-looking statements.

6

United Airlines Reports First-Quarter 2024 Results
Additionally, forward-looking statements include conditional statements and statements that identify uncertainties or trends, discuss the possible future effects of known trends or uncertainties, or that indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law or regulation.

Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: execution risks associated with our strategic operating plan; changes in our fleet and network strategy or other factors outside our control resulting in less economic aircraft orders, costs related to modification or termination of aircraft orders or entry into aircraft orders on less favorable terms, as well as any inability to accept or integrate new aircraft into our fleet as planned, including as a result of any mandatory groundings of aircraft; any failure to effectively manage, and receive anticipated benefits and returns from, acquisitions, divestitures, investments, joint ventures and other portfolio actions, or related exposures to unknown liabilities or other issues or underperformance as compared to our expectations; adverse publicity, harm to our brand, reduced travel demand, potential tort liability and operational restrictions as a result of an accident, catastrophe or incident involving us, our regional carriers, our codeshare partners or another airline; the highly competitive nature of the global airline industry and susceptibility of the industry to price discounting and changes in capacity, including as a result of alliances, joint business arrangements or other consolidations; our reliance on a limited number of suppliers to source a majority of our aircraft, engines and certain parts, and the impact of any failure to obtain timely deliveries, additional equipment or support from any of these suppliers; disruptions to our regional network and United Express flights provided by third-party regional carriers; unfavorable economic and political conditions in the United States and globally; reliance on third-party service providers and the impact of any significant failure of these parties to perform as expected, or interruptions in our relationships with these providers or their provision of services; extended interruptions or disruptions in service at major airports where we operate and space, facility and infrastructure constraints at our hubs or other airports; geopolitical conflict, terrorist attacks or security events (including the continuation of the suspension of our overflying in Russian airspace as a result of the Russia-Ukraine military conflict and an escalation of the broader economic consequences of the Russia-Ukraine military conflict and the Israeli-Hamas military conflict beyond their current scope); any damage to our reputation or brand image; our reliance on technology and automated systems to operate our business and the impact of any significant failure or disruption of, or failure to effectively integrate and implement, these technologies or systems; increasing privacy, data security and cybersecurity obligations or a significant data breach; increased use of social media platforms by us, our employees and others; the impacts of union disputes, employee strikes or slowdowns, and other labor-related disruptions or regulatory compliance costs on our operations; any failure to attract, train or retain skilled personnel, including our senior management team or other key employees; the monetary and operational costs of compliance with extensive government regulation of the airline industry; current or future litigation and regulatory actions, or failure to comply with the terms of any settlement, order or agreement relating to these actions; costs, liabilities and risks associated with environmental regulation and climate change, and any failure to achieve or demonstrate progress towards our climate goals; high and/or volatile fuel prices or significant disruptions in the supply of aircraft fuel (including as a result of the Russia-Ukraine military conflict); the impacts of our significant amount of financial leverage from fixed obligations and the impacts of insufficient liquidity on our financial condition and business; failure to comply with financial and other covenants governing our debt, including our MileagePlus® financing agreements; limitations on our ability to use our net operating loss carryforwards and certain other tax attributes to offset future taxable income for U.S. federal income tax purposes; our failure to realize the full value of our intangible assets or our long-lived assets, causing us to record impairments; fluctuations in the price of our common stock; the impacts of seasonality, weather events, infrastructure and other factors associated with the airline industry; increases in insurance costs or inadequate insurance coverage and other risks and uncertainties set forth in Part I, Item 1A. Risk Factors and under "Economic and Market Factors" and “Governmental Actions” in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations of our Annual Report on Form 10-K for the fiscal year ended December 31, 2023, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

Non-GAAP Financial Information:
In discussing financial results and guidance, the company refers to financial measures that are not in accordance with U.S. Generally Accepted Accounting Principles (“GAAP”). The non-GAAP financial measures are provided as supplemental information to the financial measures presented in this press release that are calculated and presented in accordance with GAAP and are presented because management believes that they supplement or enhance management's, analysts' and investors' overall understanding of the company's underlying financial performance and trends and facilitate comparisons among current, past and future periods. Non-GAAP financial measures such as CASM-ex (which excludes the impact of fuel expense, profit sharing, special charges and third-party expenses), adjusted pre-tax margin (which is calculated as pre-tax margin excluding operating and nonoperating special charges, unrealized (gains) losses on investments, net and debt extinguishment and modification fees), adjusted pre-tax income, adjusted earnings per share and adjusted net income typically have exclusions or adjustments that include one or more of the following characteristics, such as being highly
7

United Airlines Reports First-Quarter 2024 Results
variable, difficult to project, unusual in nature, significant to the results of a particular period or not indicative of past or future operating results. These items are excluded because the company believes they neither relate to the ordinary course of the company's business nor reflect the company's underlying business performance.

Because the non-GAAP financial measures are not calculated in accordance with GAAP, they should not be considered superior to and are not intended to be considered in isolation or as a substitute for the related GAAP financial measures presented in the press release and may not be the same as or comparable to similarly titled measures presented by other companies due to possible differences in method and in the items being adjusted. We encourage investors to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure.

Please refer to the tables accompanying this release for a description of the non-GAAP adjustments and reconciliations of the historical non-GAAP financial measures used to the most comparable GAAP financial measure and related disclosures.

-tables attached-

8

United Airlines Reports First-Quarter 2024 Results
UNITED AIRLINES HOLDINGS, INC.
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)
 Three Months Ended March 31,%
Increase/
(Decrease)
(In millions, except for percentage changes and per share data)20242023
Operating revenue:
Passenger revenue$11,313 $10,274 10.1 
Cargo391 398 (1.8)
Other operating revenue835 757 10.3 
Total operating revenue12,539 11,429 9.7 
Operating expense:
Salaries and related costs3,932 3,322 18.4 
Aircraft fuel 2,954 3,174 (6.9)
Landing fees and other rent804 717 12.1 
Aircraft maintenance materials and outside repairs773 702 10.1 
Depreciation and amortization708 655 8.1 
Regional capacity purchase585 615 (4.9)
Distribution expenses480 403 19.1 
Aircraft rent43 56 (23.2)
Special charges 13 14 NM
Other operating expenses2,148 1,814 18.4 
Total operating expense12,440 11,472 8.4 
Operating income (loss)99 (43)NM
Nonoperating income (expense):
Interest expense(454)(486)(6.6)
Interest income177 170 4.1 
Interest capitalized61 38 60.5 
Unrealized gains (losses) on investments, net (37)24 NM
Miscellaneous, net (10)41 NM
Total nonoperating expense, net(263)(213)23.5 
Loss before income tax benefit(164)(256)(35.9)
 
Income tax benefit(40)(62)(35.5)
Net loss$(124)$(194)(36.1)
Diluted loss per share$(0.38)$(0.59)(35.6)
Diluted weighted average shares328.3  327.4 0.3 
NM-Greater than 100% change or otherwise not meaningful.
 
9

United Airlines Reports First-Quarter 2024 Results
UNITED AIRLINES HOLDINGS, INC.
PASSENGER REVENUE INFORMATION AND STATISTICS (UNAUDITED)

Information is as follows (in millions, except for percentage changes):
1Q 2024
Passenger
Revenue
Passenger
Revenue
vs.
1Q 2023
Passenger Revenue per Available Seat Mile ("PRASM") vs. 1Q 2023Yield vs. 1Q 2023Available
Seat Miles ("ASMs")
vs.
1Q 2023
1Q 2024 ASMs1Q 2024 Revenue Passenger Miles ("RPMs")
Domestic$6,916 6.6%6.1%2.6%0.5%38,712 32,389 
 
Europe1,408 11.7%12.0%7.8%(0.1%)10,162 7,474 
Pacific1,388 44.3%(12.9%)(3.5)%65.8%11,856 8,377 
Latin America1,329 9.6%(12.7%)(10.0%)25.5%8,913 7,538 
Middle East/India/Africa272 (23.2%)5.3%9.2%(27.0%)2,025 1,649 
International4,397 16.0%(4.2%)(1.0%)21.1%32,956 25,038 
Consolidated$11,313 10.1%1.0%0.7%9.1%71,668 57,427 
 
Select operating statistics are as follows:
 Three Months Ended March 31,%
Increase/
(Decrease)
20242023
Passengers (thousands) (a)39,325 36,822 6.8 
RPMs (millions) (b)57,427 52,532 9.3 
ASMs (millions) (c)71,668 65,720 9.1 
Passenger load factor: (d)
    Consolidated80.1 %79.9 % 0.2 pts.
    Domestic83.7 %80.9 %2.8 pts.
    International76.0 %78.5 %(2.5)pts.
PRASM (cents)15.79 15.63 1.0 
Total revenue per available seat mile ("TRASM") (cents)17.50 17.39 0.6 
Average yield per RPM (cents) (e)19.70 19.56 0.7 
Cargo revenue ton miles (millions) (f)852 731 16.6 
Aircraft in fleet at end of period1,366 1,337 2.2 
Average stage length (miles) (g)1,481 1,432 3.4 
Employee headcount, as of March 31 (in thousands) 104.5 96.3 8.5 
Cost per ASM ("CASM") (cents)17.36 17.46 (0.6)
CASM-ex (cents) (h)13.13 12.54 4.7 
Average aircraft fuel price per gallon$2.88 $3.33 (13.5)
Fuel gallons consumed (millions)1,025 952 7.7 
(a) The number of revenue passengers measured by each flight segment flown.
(b) The number of scheduled miles flown by revenue passengers.
(c) The number of seats available for passengers multiplied by the number of scheduled miles those seats are flown.
(d) RPMs divided by ASMs.
(e) The average passenger revenue received for each RPM flown.
(f) The number of cargo revenue tons transported multiplied by the number of miles flown.
(g) Average stage length equals the average distance a flight travels weighted for size of aircraft.
(h) CASM-ex is CASM less the impact of fuel expense, profit sharing, special charges and third-party expenses. See NON-GAAP FINANCIAL INFORMATION for a reconciliation of CASM-ex to CASM, the most comparable GAAP measure.
10

United Airlines Reports First-Quarter 2024 Results
UNITED AIRLINES HOLDINGS, INC.
1 NON-GAAP FINANCIAL INFORMATION
UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and non-GAAP financial measures, including adjusted earnings before interest, taxes, depreciation and amortization (adjusted EBITDA), adjusted EBITDA margin, adjusted EBITDA excluding aircraft rent (adjusted EBITDAR), adjusted operating income (loss), adjusted operating margin, adjusted pre-tax income (loss), adjusted pre-tax margin, adjusted net income (loss), adjusted diluted earnings (loss) per share, CASM-ex, adjusted capital expenditures, adjusted total debt, adjusted net debt, free cash flow, and free cash flow, net of financings, among others. The non-GAAP financial measures are provided as supplemental information to the financial measures presented in this press release that are calculated and presented in accordance with GAAP and are presented because management believes that they supplement or enhance management's, analysts' and investors' overall understanding of the company's underlying financial performance and trends and facilitate comparisons among current, past and future periods.
Because the non-GAAP financial measures are not calculated in accordance with GAAP, they should not be considered superior to and are not intended to be considered in isolation or as a substitute for the related GAAP financial measures presented in the press release and may not be the same as or comparable to similarly titled measures presented by other companies due to possible differences in method and in the items being adjusted. We encourage investors to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure.
The company does not provide a reconciliation of forward-looking measures where the company believes such a reconciliation would imply a degree of precision and certainty that could be confusing to investors and is unable to reasonably predict certain items contained in the GAAP measures without unreasonable efforts. This is due to the inherent difficulty of forecasting the timing or amount of various items that have not yet occurred and are out of the company's control or cannot be reasonably predicted. For the same reasons, the company is unable to address the probable significance of the unavailable information. Forward-looking non-GAAP financial measures provided without the most directly comparable GAAP financial measures may vary materially from the corresponding GAAP financial measures. See "Cautionary Statement Regarding Forward-Looking Statements" above. The information below provides an explanation of certain adjustments reflected in the non-GAAP financial measures and shows a reconciliation of non-GAAP financial measures reported in this press release to the most directly comparable GAAP financial measures. Within the financial tables presented, certain columns and rows may not add due to the use of rounded numbers. Percentages and earnings per share amounts presented are calculated from the underlying amounts.
CASM: CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges, third-party business expenses, fuel expense, and profit sharing. UAL believes that adjusting for special charges is useful to investors because those items are not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, flight academy, ground handling and catering services for third parties, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel expense from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because it believes that this exclusion allows investors to better understand and analyze UAL's operating cost performance and provides a more meaningful comparison of our core operating costs to the airline industry.
Adjusted EBITDA and EBITDAR: UAL also reports EBITDA and EBITDAR excluding special charges, nonoperating unrealized (gains) losses on investments, net and nonoperating debt extinguishment and modification fees. UAL believes that adjusting for these items is useful to investors because they are not indicative of UAL's ongoing performance.
Adjusted Capital Expenditures and Free Cash Flow: UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt, finance leases and other financial liabilities is useful to investors in order to appropriately reflect the total amounts spent on capital expenditures. UAL also believes that adjusting net cash provided by (used in) operating activities for capital expenditures, net of flight equipment purchase deposit returns, adjusted capital expenditures, and aircraft operating lease additions is useful to allow investors to evaluate the company's ability to generate cash that is available for debt service or general corporate initiatives.
Adjusted Total Debt and Adjusted Net Debt: Adjusted total debt is a non-GAAP financial measure that includes current and long-term debt, operating lease obligations and finance lease obligations, current and noncurrent other financial liabilities and noncurrent pension and postretirement obligations. Adjusted net debt is adjusted total debt minus cash, cash equivalents and short-term investments. UAL provides adjusted total debt and adjusted net debt because we believe these measures provide useful supplemental information for assessing the company's debt and debt-like obligation profile.
 Three Months Ended March 31,%
Increase/
(Decrease)
CASM-ex (in cents, except for percentage changes)
20242023
CASM (GAAP)17.36 17.46 (0.6)
Fuel expense4.13 4.83 (14.5)
Third-party business expenses0.08 0.06 33.3 
Special charges 0.02 0.03 NM
CASM-ex (Non-GAAP)
13.13 12.54 4.7 
11

United Airlines Reports First-Quarter 2024 Results
UNITED AIRLINES HOLDINGS, INC.
NON-GAAP FINANCIAL INFORMATION (Continued)
Three Months Ended March 31,Twelve Months Ended March 31,
Adjusted EBITDA and EBITDAR (in millions)
2024202320242023
Net income (loss)$(124)$(194)$2,688 $1,920 
Adjusted for: 
Depreciation and amortization708 655 2,724 2,500 
Interest expense, net of capitalized interest and interest income216 278 885 1,258 
Income tax expense (benefit)(40)(62)791 566 
Special charges 13 14 948 162 
Nonoperating unrealized (gains) losses on investments, net37 (24)34 (44)
Nonoperating debt extinguishment and modification fees35 — 46 — 
Adjusted EBITDA$845  $667 $8,116 $6,362 
Adjusted EBITDA margin6.7 %5.8 %14.8 %13.0 %
Adjusted EBITDA$845 $667 $8,116 $6,362 
Aircraft rent43 56 184 247 
Adjusted EBITDAR$888 $723 $8,300 $6,609 
Three Months Ended March 31,
Adjusted Capital Expenditures (in millions)
20242023
Capital expenditures, net of flight equipment purchase deposit returns (GAAP)$1,366 $1,843 
Property and equipment acquired through the issuance of debt, finance leases, and other financial liabilities— 200 
Adjusted capital expenditures (Non-GAAP)$1,366 $2,043 
Free Cash Flow (in millions)
Net cash provided by operating activities (GAAP)$2,847 $3,142 
Less capital expenditures, net of flight equipment purchase deposit returns1,366 1,843 
Free cash flow, net of financings (Non-GAAP)$1,481 $1,299 
Net cash provided by operating activities (GAAP)$2,847 $3,142 
Less adjusted capital expenditures (Non-GAAP)1,366 2,043 
Free cash flow (Non-GAAP)$1,481 $1,099 
 March 31,
Increase/
(Decrease)
Adjusted total debt and Adjusted net debt (in millions)
20242023
Debt - current and noncurrent (GAAP)$27,017 $30,666 $(3,649)
Operating lease obligations - current and noncurrent5,074 5,179 (105)
Finance lease obligations - current and noncurrent195 180 15 
Pension and postretirement liabilities - noncurrent1,610 1,436 174 
Other financial liabilities - current and noncurrent2,558 1,159 1,399 
Adjusted total debt (Non-GAAP)$36,454 $38,620 (2,166)
Less: Cash and cash equivalents$8,401 $7,634 767 
         Short-term investments5,591 9,522 (3,931)
Adjusted net debt$22,462 $21,464 998 
Adjusted net debt divided by twelve months ended March 31 adjusted EBITDAR2.73.2(0.5)pts.
12

United Airlines Reports First-Quarter 2024 Results
UNITED AIRLINES HOLDINGS, INC.
NON-GAAP FINANCIAL INFORMATION (Continued)
 Three Months Ended March 31,%
Increase/
(Decrease)
(in millions, except for percentage changes and per share data)20242023
Operating expenses (GAAP)$12,440 $11,472 8.4 
Special charges 13 14 NM
Operating expenses, excluding special charges 12,427 11,458 8.5 
Adjusted to exclude:
Fuel expense2,954 3,174 (6.9)
Profit sharing— NM
Third-party business expenses58 41 41.5 
Adjusted operating expenses (Non-GAAP) $9,412 $8,243 14.2 
 
Operating income (loss) (GAAP)$99 $(43)NM
Special charges 13 14 NM
Adjusted operating income (loss) (Non-GAAP)$112 $(29)NM
Operating margin0.8 %(0.4)%1.2 pts
Adjusted operating margin (Non-GAAP) 0.9 %(0.3)%1.2 pts
Pre-tax loss (GAAP)$(164)$(256)(35.9)
Adjusted to exclude:
Special charges 13 14 NM
Unrealized (gains) losses on investments, net 37 (24)NM
Debt extinguishment and modification fees35 — NM
Adjusted pre-tax loss (Non-GAAP) $(79)$(266)(70.3)
Pre-tax margin(1.3)%(2.2)%0.9 pts.
Adjusted pre-tax margin (Non-GAAP) (0.6)%(2.3)%1.7 pts.
 Net loss (GAAP)$(124)$(194)(36.1)
Adjusted to exclude:
Special charges 13 14 NM
Unrealized (gains) losses on investments, net37 (24)NM
Debt extinguishment and modification fees35 — NM
Income tax benefit on adjustments, net(11)(3)NM
Adjusted net loss (Non-GAAP) $(50)$(207)(75.8)
 Diluted loss per share (GAAP)$(0.38)$(0.59)(35.6)
Adjusted to exclude:
Special charges 0.04 0.04 NM
Unrealized (gains) losses on investments, net0.11 (0.07)NM
Debt extinguishment and modification fees0.11 — NM
Income tax benefit on adjustments, net (0.03)(0.01)NM
Adjusted diluted loss per share (Non-GAAP) $(0.15)$(0.63)(76.2)

13

United Airlines Reports First-Quarter 2024 Results
UNITED AIRLINES HOLDINGS, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
 (in millions)March 31, 2024 (UNAUDITED)December 31, 2023
ASSETS
Current assets:
Cash and cash equivalents$8,401 $6,058 
Short-term investments5,591 8,330 
Restricted cash40 31 
Receivables, less allowance for credit losses (2024 — $19; 2023 — $18)
2,259 1,898 
Aircraft fuel, spare parts and supplies, less obsolescence allowance (2024 — $721; 2023 — $689)
1,675 1,561 
Prepaid expenses and other730 609 
Total current assets18,696 18,487 
Total operating property and equipment, net40,470 39,815 
Operating lease right-of-use assets3,895 3,914 
Other assets: 
Goodwill4,527 4,527 
Intangibles, less accumulated amortization (2024 — $1,339; 2023 — $1,495)
2,717 2,725 
Restricted cash244 245 
Investments in affiliates and other, less allowance for credit losses (2024 — $32; 2023 — $38)
1,353 1,391 
Total other assets8,841 8,888 
Total assets$71,902  $71,104 
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
Accounts payable$4,344 $3,835 
Accrued salaries and benefits2,128 2,940 
Advance ticket sales9,601 6,704 
Frequent flyer deferred revenue3,086 3,095 
Current maturities of long-term debt3,958 4,018 
Current maturities of operating leases557 576 
Current maturities of finance leases117 172 
Current maturities of other financial liabilities63 57 
Other910 806 
Total current liabilities24,764 22,203 
Long-term liabilities and deferred credits:
Long-term debt23,059 25,057 
Long-term obligations under operating leases4,517 4,503 
Long-term obligations under finance leases78 91 
Frequent flyer deferred revenue4,193 4,048 
Pension liability985 968 
Postretirement benefit liability625 637 
Deferred income taxes545 594 
Other financial liabilities2,495 2,265 
Other1,453 1,414 
Total long-term liabilities and deferred credits37,950 39,577 
Total stockholders' equity9,188 9,324 
Total liabilities and stockholders' equity$71,902  $71,104 
14

United Airlines Reports First-Quarter 2024 Results
UNITED AIRLINES HOLDINGS, INC.
CONDENSED STATEMENTS OF CONSOLIDATED CASH FLOWS (UNAUDITED)
 (in millions) Three Months Ended March 31,
 20242023
Cash Flows from Operating Activities:
Net cash provided by operating activities$2,847 $3,142 
 
Cash Flows from Investing Activities: 
Capital expenditures, net of flight equipment purchase deposit returns(1,366)(1,843)
Purchases of short-term and other investments(866)(4,193)
Proceeds from sale of short-term and other investments3,657 4,061 
Proceeds from sale of property and equipment20 
Other, net(4)
Net cash provided by (used in) investing activities1,441 (1,968)
Cash Flows from Financing Activities:
Proceeds from issuance of debt and other financial liabilities, net of discounts and fees3,111 288 
Payments of long-term debt, finance leases and other financial liabilities(5,031)(820)
Other, net(18)(31)
Net cash used in financing activities(1,938)(563)
Net increase in cash, cash equivalents and restricted cash2,350 611 
Cash, cash equivalents and restricted cash at beginning of the period6,335 7,421 
Cash, cash equivalents and restricted cash at end of the period $8,685 $8,032 
Investing and Financing Activities Not Affecting Cash:
Property and equipment acquired through the issuance of debt, finance leases and other— 200 
Right-of-use assets acquired through operating leases132 295 
Lease modifications and lease conversions14 23 
Investment interests received in exchange for loans, goods and services18 21 
15

United Airlines Reports First-Quarter 2024 Results
UNITED AIRLINES HOLDINGS, INC.
NOTES (UNAUDITED)
 
Special charges and unrealized (gains) losses on investments, net include the following:
 Three Months Ended March 31,
(in millions)20242023
Operating:
(Gains) losses on sale of assets and other special charges$13 $14 
     Total operating special charges 13  14 
Nonoperating:
Nonoperating unrealized (gains) losses on investments, net37 (24)
Nonoperating debt extinguishment and modification fees35 — 
     Total nonoperating special charges and unrealized (gains) losses on investments, net72 (24)
Total operating and nonoperating special charges and unrealized (gains) losses on investments, net85 (10)
Income tax benefit, net of valuation allowance (11)(3)
    Total operating and non-operating special charges and unrealized (gains) losses on investments, net of income taxes$74 $(13)

(Gains) losses on sale of assets and other special charges: During the three months ended March 31, 2024, the company incurred $13 million of charges primarily consisting of a settlement related to a certain pilot long term disability plan, accelerated depreciation on assets with shortened lives, and other losses on disposal of assets, which were partially offset by a gain from a favorable outcome related to a certain contract dispute as well as gains on sales of assets.
During the three months ended March 31, 2023, the company recorded $14 million of net charges primarily comprised of accelerated depreciation related to certain of the company's assets that were retired early and other gains and losses on the sale of assets.
Nonoperating unrealized (gains) losses on investments, net: All amounts represent changes to the market value of equity investments.
Nonoperating debt extinguishment and modification fees: During the three months ended March 31, 2024, the company recorded $35 million of charges primarily related to the refinancing of its 2021 term loans.
Effective tax rate:
The company's effective tax rates were as follows:
Three Months Ended March 31,
 20242023
Effective tax rate24.4 %24.2 %
The provision for income taxes is based on the estimated annual effective tax rate, which represents a blend of federal, state and foreign taxes and includes the impact of certain nondeductible items.

# # #
16
Document
Exhibit 99.2
https://cdn.kscope.io/eb9e6af0c7e2e8df0755e0c32384c737-unitedstarv24pvrgbra041a.jpg
Investor Update1Issue Date: April 16, 2024
This Investor Update provides guidance and certain other forward-looking statements about United Airlines Holdings, Inc. (the "Company" or "UAL"). The information in this Investor Update contains the preliminary financial and operational outlook for the Company for second-quarter and full-year 2024, among other items.

Estimated
2Q 2024
Estimated
FY 2024
Estimated
FY 2025-2027
Adjusted diluted earnings per share2$3.75-$4.25$9.00-$11.00
Adjusted total capital expenditures
(in billions)3
~$6.5B$7B-$9B per year

Fleet & Capital Expenditures
Due to aircraft delivery delays, the company now expects 61 narrowbody aircraft and 5 widebody aircraft deliveries in 2024. Additionally, the company expects approximately 100 narrowbody aircraft deliveries, on average, per year from 2025 through 2027. This fleet plan aligns with the adjusted total capital expenditure guidance provided above. Please see the Company’s earnings release issued in connection with this Investor Update and its filings with the U.S. Securities and Exchange Commission for additional information on the adjustments the company has made to our long-term fleet plan.
1 The guidance provided in this Investor Update reflects our current expectations and our actual results and timing may vary materially based on various factors that include, but are not limited to, those discussed below under "Cautionary Statement Regarding Forward-Looking Statements" and in Part I, Item 1A. Risk Factors and in "Economic and Market Factors" and “Governmental Actions” in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations of the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2023. The guidance is only effective as of the date given and should not be considered updated or affirmed unless and until we publicly announce updated or affirmed guidance. Management will also discuss certain business outlook items during its regularly scheduled quarterly earnings conference call on April 17, 2024. This Investor Update should be read in conjunction with the Company's earnings release issued in connection with this Investor Update and its filings with the U.S. Securities and Exchange Commission (the "SEC").
2 Adjusted diluted earnings per share is a non-GAAP financial measure that excludes operating and nonoperating special charges and unrealized (gains) losses on investments, net. We are not providing a target for or a reconciliation to diluted earnings per share, the most directly comparable GAAP measure, because we are unable to predict the excluded items noted above contained in the GAAP measure without unreasonable efforts, and therefore we also are not able to determine the probable significance of such items.
3 Adjusted total capital expenditures is a non-GAAP financial measure calculated as capital expenditures, net of flight equipment purchase deposit returns, plus property and equipment acquired through the issuance of debt, finance leases, and other financial liabilities. We are not providing a target for or a reconciliation to capital expenditures, net of flight equipment purchase deposit returns, the most directly comparable GAAP measure, because we are not able to predict non-cash capital expenditures without unreasonable efforts, and therefore we also are not able to determine the probable significance of such items.
1



Profit Sharing: Based on profit sharing plans in current labor agreements, for 2024, the Company expects to accrue the sum of:

Approximately 3.5% of total adjusted pre-tax earnings up to a 6.9% adjusted pre-tax margin, plus approximately 3.8% of total adjusted pre-tax earnings above a 6.9% adjusted pre-tax margin.
Approximately 6.0% of total adjusted pre-tax earnings up to $2.5 billion adjusted pre-tax earnings, plus approximately 12.1% of total adjusted pre-tax earnings above $2.5 billion adjusted pre-tax earnings.
Approximately 2.9% for all adjusted pre-tax earnings above the prior year’s adjusted pre-tax earnings.

Profit sharing adjusted pre-tax earnings is calculated as GAAP pre-tax income (loss), excluding special charges, profit sharing expense and share-based compensation program expense. The Company estimates that share-based compensation expense for the purposes of the profit sharing adjusted pre-tax earnings calculation will be approximately $32 million for the second quarter of 2024.


Fleet Plan: As of April 16, 2024, the Company's fleet plan was as follows:

1Q 20242Q 2024E3Q 2024EYE 2024E
B777-200/30096969696
B787-8/9/1071717276
B767-300/40053535353
B757-200/30061616161
B737 MAX
166172180195
B737-700/800/900329329329329
A319/A320170168158157
A321neo/XLR7122129
Total Mainline Aircraft953962970996
50-seat (ERJ-145, CRJ-200, CRJ-550)158156149138
70/76-seat (CRJ-700, CRJ-900, EMB-170, EMB-175, EMB-175LL)255255255255
Total Regional Aircraft413411404393

Note: Above figures correspond with current expectations for future delivery dates, which are subject to change.
2


Cautionary Statement Regarding Forward-Looking Statements
This Investor Update contains certain "forward-looking statements," within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, relating to, among other things, the Company’s anticipated financial results, profit sharing payouts and fleet plans. Such forward-looking statements are based on historical performance and current expectations, estimates, forecasts and projections about the Company's future financial results, goals, plans, commitments, strategies and objectives and involve inherent risks, assumptions and uncertainties, known or unknown, including internal or external factors that could delay, divert or change any of them, that are difficult to predict, may be beyond the Company's control and could cause the Company's future financial results, goals, plans, commitments, strategies and objectives to differ materially from those expressed in, or implied by, the statements. Words such as "should," "could," "would," "will," "may," "expects," "plans," "intends," "anticipates," "indicates," "remains," "believes," "estimates," "projects," "forecast," "guidance," "outlook," "goals," "targets," "pledge," "confident," "optimistic," "dedicated," "positioned", "on track" and other words and terms of similar meaning and expression are intended to identify forward-looking statements, although not all forward-looking statements contain such terms. All statements, other than those that relate solely to historical facts, are forward-looking statements. Additionally, forward-looking statements include conditional statements and statements that identify uncertainties or trends, discuss the possible future effects of known trends or uncertainties, or that indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this Investor Update are based upon information available to the Company on the date of this Investor Update. The Company undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law or regulation.
The Company’s actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: execution risks associated with our strategic operating plan; changes in our fleet and network strategy or other factors outside our control resulting in less economic aircraft orders, costs related to modification or termination of aircraft orders or entry into aircraft orders on less favorable terms, as well as any inability to accept or integrate new aircraft into our fleet as planned, including as a result of any mandatory groundings of aircraft; any failure to effectively manage, and receive anticipated benefits and returns from, acquisitions, divestitures, investments, joint ventures and other portfolio actions, or related exposures to unknown liabilities or other issues or underperformance as compared to our expectations; adverse publicity, harm to our brand, reduced travel demand, potential tort liability and operational restrictions as a result of an accident, catastrophe or incident involving us, our regional carriers, our codeshare partners or another airline; the highly competitive nature of the global airline industry and susceptibility of the industry to price discounting and changes in capacity, including as a result of alliances, joint business arrangements or other consolidations; our reliance on a limited number of suppliers to source a majority of our aircraft, engines and certain parts, and the impact of any failure to obtain timely deliveries, additional equipment or support from any of these suppliers; disruptions to our regional network and United Express flights provided by third-party regional carriers; unfavorable economic and political conditions in the United States and globally; reliance on third-party service providers and the impact of any significant failure of these parties to perform as expected, or interruptions in our relationships with these providers or their provision of services; extended interruptions or disruptions in service at major airports where we operate and space, facility and infrastructure constraints at our hubs or other airports; geopolitical conflict, terrorist attacks or security events (including the continuation of the suspension of our overflying in Russian airspace as a result of the Russia-Ukraine military conflict and an escalation of the broader economic consequences of the Russia-Ukraine military conflict and the Israeli-Hamas military conflict beyond their current scope); any damage to our reputation or brand image; our reliance on technology and automated systems to operate our business and the impact of any significant failure or disruption of, or failure to effectively integrate and implement, these technologies or systems; increasing privacy, data security and cybersecurity obligations or a significant data breach; increased use of social media platforms by us, our employees and others; the impacts of union disputes, employee strikes or slowdowns, and other labor-related disruptions or regulatory compliance costs on our operations; any failure to attract, train or retain skilled personnel, including our senior management team or other key employees; the monetary and operational costs of compliance with extensive government regulation of the airline industry; current or future litigation and regulatory actions, or failure to comply with the terms of any settlement, order or agreement relating to these actions; costs, liabilities and risks associated with environmental regulation and climate change, and any failure to achieve or demonstrate progress towards our climate goals; high and/or volatile fuel prices or significant disruptions in the supply of aircraft fuel (including as a result of the Russia-Ukraine military conflict); the impacts of our significant amount of financial leverage from fixed obligations and the impacts of insufficient liquidity on our financial condition and business; failure to comply with financial and other covenants governing our debt, including our MileagePlus® financing agreements; limitations on our ability to use our net operating loss carryforwards and certain other tax attributes to offset future taxable income for U.S. federal income tax purposes; our failure to realize the full value of our intangible assets or our long-lived assets, causing us to record impairments; fluctuations in the price of our common stock; the impacts of seasonality, weather events, infrastructure and other factors associated with the airline industry; increases in insurance costs or inadequate insurance coverage; and other risks and uncertainties set forth in Part I, Item 1A. Risk Factors and under "Economic and Market Factors" and “Governmental Actions” in Part II, Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations of our Annual Report on Form 10-K for the fiscal year ended December 31, 2023, as well as other risks and uncertainties set forth from time to time in the reports we file with the SEC.
Non-GAAP Financial Information and Financial Guidance
The Company refers to financial measures that are not in accordance with GAAP. The non-GAAP financial measures are provided as supplemental information to the financial measures presented in this Investor Update that are calculated and presented in accordance with GAAP and are presented because management believes that they supplement or enhance management's, analysts' and investors' overall understanding of the Company's underlying financial performance and trends and facilitate comparisons among current, past and future periods. Because the non-GAAP financial measures are not calculated in accordance with GAAP, they should not be considered superior to and are not intended to be considered in isolation or as a substitute for the related GAAP financial measures presented in the Company’s filings with the SEC and may not be the same as or comparable to similarly titled measures presented by other companies due to possible differences in method and in the items being adjusted. The Company encourages investors to review its financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. The Company does not provide a reconciliation of forward-looking measures where the Company believes such a reconciliation would imply a degree of precision and certainty that could be confusing
3


to investors and is unable to reasonably predict certain items contained in the GAAP measures without unreasonable efforts. This is due to the inherent difficulty of forecasting the timing or amount of various items that have not yet occurred and are out of the Company's control or cannot be reasonably predicted. For the same reasons, the Company is unable to address the probable significance of the unavailable information. Forward-looking non-GAAP financial measures provided without the most directly comparable GAAP financial measures may vary materially from the corresponding GAAP financial measures.
####
4