ual-20240122
8-Kfalse1/22/2400001005170000319687Common Stock, $0.01 par valueUALThe Nasdaq Stock Market LLC00001005172024-01-222024-01-220000100517ual:UnitedAirLinesIncMember2024-01-222024-01-220000100517us-gaap:CommonStockMember2024-01-222024-01-220000100517us-gaap:WarrantMember2024-01-222024-01-22



UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): January 22, 2024

UNITED AIRLINES HOLDINGS, INC.
UNITED AIRLINES, INC.

(Exact name of registrant as specified in its charter)
Delaware 001-06033 36-2675207
Delaware 001-10323 74-2099724
(State or other jurisdiction (Commission File Number) (IRS Employer
of incorporation)  Identification Number)
233 S. Wacker Drive,Chicago,IL 60606
233 S. Wacker Drive,Chicago,IL 60606
(Address of principal executive offices) (Zip Code)
(872) 825-4000
(872) 825-4000
Registrant's telephone number, including area code 
(Former name or former address, if changed since last report.)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
RegistrantTitle of Each ClassTrading SymbolName of Each Exchange on Which Registered
United Airlines Holdings, Inc.Common Stock, $0.01 par valueUALThe Nasdaq Stock Market LLC
United Airlines Holdings, Inc.Preferred Stock Purchase RightsNoneThe Nasdaq Stock Market LLC
United Airlines, Inc.NoneNoneNone

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging  growth company 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐



Item 2.02 Results of Operations and Financial Condition.
On January 22, 2024, United Airlines Holdings, Inc. ("UAL"), the holding company whose subsidiary is United Airlines, Inc. ("United," and together with UAL, the "Company"), issued a press release (the "Earnings Press Release") announcing the financial results of the Company for the fourth quarter and full year of 2023. A copy of the Earnings Press Release is furnished pursuant to this Item 2.02 as Exhibit 99.1 to this Current Report on Form 8-K and incorporated by reference herein in its entirety.
Item 7.01 Regulation FD Disclosure.
On January 22, 2024, the Company posted on its investor relations website at ir.united.com an investor update (the "Investor Update") providing additional information on the Company's business outlook (including certain financial and operational guidance). A copy of the Investor Update is furnished pursuant to this Item 7.01 as Exhibit 99.2 to this Current Report on Form 8-K and incorporated by reference herein in its entirety. The Investor Update should be read in conjunction with the Earnings Press Release. The Company reserves the right to discontinue availability of the Investor Update from its website at any time.
Pursuant to General Instruction B.2. to Form 8-K, the information set forth in this Current Report on Form 8-K, including Exhibits 99.1 and 99.2, shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), or otherwise subject to the liabilities thereof, nor shall it be incorporated by reference into future filings by the Company under the Exchange Act or under the Securities Act of 1933, as amended, except to the extent specifically provided in any such filing. Additionally, the submission of the information set forth in this Item 7.01 is not deemed an admission as to the materiality of any information in this Current Report on Form 8-K that is required to be disclosed solely by Regulation FD.
Item 9.01 Financial Statements and Exhibits.
99.1
99.2
104Cover Page Interactive Data File (embedded within the Inline XBRL document)

1




SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
UNITED AIRLINES HOLDINGS, INC.
UNITED AIRLINES, INC.
By:
/s/ Michael Leskinen
Name:
Michael Leskinen
Title:
Executive Vice President and Chief Financial Officer


Date: January 22, 2024




































2
Document
Exhibit 99.1
News Release

United Airlines
Worldwide Media Relations
872.825.8640
media.relations@united.com
https://cdn.kscope.io/3f7d767f4393f1d5fa0281151fe060a2-unitedstarv24pvrgbra04a.jpg
United Airlines Announces Full-Year and Fourth-Quarter 2023 Financial Results


Full-year diluted earnings per share of $7.89; full-year adjusted diluted earnings per share1 of $10.05

Fourth quarter diluted earnings per share of $1.81, adjusted diluted earnings per share1 of $2.00, ahead of expectations

Delivered best quarterly on-time arrival performance in company history2

Newark operations improved substantially with the best 4th quarter ever for on-time performance


CHICAGO, Jan. 22, 2024 – United Airlines (UAL) today reported fourth-quarter and full-year 2023 financial results. The company delivered full-year diluted earnings per share of $7.89 and adjusted full-year diluted earnings per share1 of $10.05, achieving its initial full-year target of $10 - $12 set at the beginning of 2023.
United’s diversified revenue strategy proved, once again, to be a critical, differentiated, competitive advantage. United’s premium cabin saw an increase in revenue of 16% for the quarter year-over-year, while its Basic Economy offering again saw a substantial revenue increase of 20% for the quarter year-over-year.
United also benefited from cost convergence across the industry. This cost convergence resulted in a stronger relationship between United’s unit costs and unit revenue performance. Combined with durable demand for travel and an increasing preference for United’s reliable operational performance and premium offerings, the company delivered on its initial full year 2023 earnings per share guidance despite a wide range of headwinds.
"Our plans really came together in 2023, and I want to thank the United team for all of the hard work it took to get us there,” said United Airlines CEO Scott Kirby. “Despite unpredictable headwinds, we delivered on our ambitious EPS target that few thought possible – and set new operational records for our customers," said United Airlines CEO Scott Kirby. “Looking ahead, we expect these trends to continue and United is incredibly well positioned to capitalize on them and to deliver on our short and long-term financial targets."
1 For additional information about the non-GAAP measures used in this press release, see "Non-GAAP Financial Information" below.
2 Excluding years impacted by the COVID-19 pandemic — 2020 and 2021.


United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
Fourth-Quarter Financial Results
Capacity up 14.7% compared to fourth-quarter 2022.
Total operating revenue of $13.6 billion, up 9.9% compared to fourth-quarter 2022.
TRASM4 down 4.2% compared to fourth-quarter 2022.
CASM4 down 0.1%, and CASM-ex1,4 up 4.9%, compared to fourth-quarter 2022.
Pre-tax income of $0.8 billion, with a pre-tax margin of 5.7%; adjusted pre-tax income1 of $0.8 billion, with an adjusted pre-tax margin1 of 6.2%.
Net income of $0.6 billion; adjusted net income1 of $0.7 billion.
Diluted earnings per share of $1.81; adjusted diluted earnings per share1 of $2.00.
Average fuel price per gallon of $3.13.
Full-Year Financial Results
Net income of $2.6 billion; adjusted net income1 of $3.3 billion.
Pre-tax income of $3.4 billion, with a pre-tax margin of 6.3%; adjusted pre-tax income1 of $4.3 billion, with an adjusted pre-tax margin1 of 8.0%.
Diluted earnings per share of $7.89; adjusted diluted earnings per share1 of $10.05.
Ending available liquidity3 of $16.1 billion.
Total debt and finance lease obligations of $29.3 billion at year end.
Adjusted net debt1 to adjusted EBITDAR1 of 2.9x, consistent with the guidance provided at the start of the year.
Key Highlights
Announced orders for 110 more aircraft for delivery beginning in 2028 – another significant milestone in the company's United Next growth strategy.
Took delivery and flew the first revenue flight of the airline’s first A321neo. The new aircraft is achieving the highest customer survey results in the entire fleet.
United pilots represented by the Air Line Pilots Association, International (ALPA) ratified a new four-year contract. In addition, employees represented by International Association of Machinists & Aerospace Workers (IAM) and United ratified a new 2-year contract in May.
Accrued $681 million for the year for employee profit sharing.
Opened five new United Club℠ locations across three hubs, including the airline's largest – a 35,000 sq. ft. club in its Denver hub.
Announced significant updates to Houston and Denver hubs and opened a new Terminal A at Newark.
Celebrated the graduation of United Aviate Academy's inaugural class of pilots, an important step toward training the next generation of talented, qualified, and motivated aviators.
3 Includes cash, cash equivalents, short-term investments and undrawn credit facilities.
2

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
Launched the United Airlines Ventures Sustainable Flight Fund℠, a first-of-its-kind investment vehicle designed to leverage support from cross-industry businesses to support start-ups focused on decarbonizing air travel through sustainable aviation fuel (SAF) research, technology and production associated with SAF, convening nearly $200 million in investment power to support the production of SAF since the launch.
Opened an expanded and newly renovated global Inflight Training Center in Houston, Texas – the $32 million expansion project more than doubles the available training space.

Customer Experience
The United mobile app was named the Best Airline App by Business Traveler USA at their Business Traveler Awards North America in the fourth quarter, making it the world's most downloaded airline app.
Became the first airline to launch Live Activities for iPhone, giving customers real-time access to their boarding pass, gate and seat number, and countdown clock to departure time, hosting 65 million sessions in 2023.
In the fourth quarter, United announced the largest overhaul since 2016 of United Polaris® – the airline's international business class – debuting new in-airport and onboard amenities from Therabody® and Saks Fifth Avenue that are designed to give customers "the best sleep in the sky."
United launched WILMA in the fourth quarter, a new boarding process that enables a smoother and faster boarding process.
Best fourth quarter CSAT in the company's history.2
United was recognized in Forbes’ first-ever best customer service list in the fourth quarter, which honored top brands for excelling in high-quality service.
Throughout the year, saved 713,000 customer connections through Connection Saver, ensuring more customers made their flights.
Became the first U.S. airline to add braille to aircraft interiors.
Customers who were extremely likely to recommend United to family and friends increased by 4% year over year.
Two thirds of United's travelers in 2023 used the mobile app to manage their day-of travel, from re-booking options, bag tracking information and hotel vouchers when eligible.

Operations
During the last two weeks of December, United operated its busiest travel period in history, flying 8.2 million customers – an average of 483,000 each day.
In the fourth quarter, the airline achieved its best-ever on-time performance2 for express and consolidated flying, and second-best quarter for mainline flying.
3

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
The fourth quarter set the record for the lowest quarterly misconnect rate.2
United carried the largest number of passengers ever in a year at 165 million, and achieved the highest seat factor ever for the year at 86.4%.

Network
In the fourth quarter, United announced the largest international winter schedule expansion in the airline’s history, with the addition of 50 daily flights and new routes between Denver and the Caribbean including San Juan and Montego Bay.
United announced its largest-ever international summer 2024 schedule in the fourth quarter, including the first and only non-stop flight between Newark and Faro, Portugal and new flights to Reykjavik, Brussels, Rome and Málaga, and the introduction of service to nine of the airline’s most popular seasonal routes up to two months early.
Re-introduced daily service to China, resuming service to Beijing from San Francisco and increasing service to Shanghai to daily flights in the fourth quarter.
Operated the largest-ever fourth quarter schedule by available seat miles from Denver in company history, serving more daily flights to more destinations from Denver than any other airline.
Became the world’s largest airline by available seat miles for the full year of 2023.
Flew the largest domestic schedule in company history (by available seat miles, excluding Canada) for the full fiscal year with over 3,500 daily domestic flights.
Flew the largest international schedule among U.S. carriers by available seat miles for the full fiscal year, 30% larger than the next largest carrier.
Launched three new international destinations including Málaga, Spain; Dubai, United Arab Emirates and the only nonstop service from the U.S. to New Zealand’s South Island with flights to Christchurch, New Zealand. Launched new international routes to existing destinations, including Barcelona, Spain; Rome; Shannon, Ireland; Auckland, New Zealand; Brisbane, Australia; San Juan, Puerto Rico; Montego Bay, Jamaica; Hong Kong; Tokyo and the first nonstop service between the continental U.S. and the Philippines by a U.S. airline with flights to Manila, Philippines. Additionally resumed service to Osaka, Japan; Managua, Nicaragua; Stockholm, Sweden and Beijing for the first time since the pandemic and added additional frequencies on routes to London; Edinburgh, United Kingdom; Paris; Naples, Italy; Delhi, India; Shanghai and Taipei.
For the full fiscal year, United had the greatest increase in-seat capacity year over year compared to the four other largest U.S. carriers, and had the second largest increase in volume of scheduled departures year over year.
4

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
Communities
United hosted Fantasy Flight events across 12 stations in the fourth quarter, where 770 employees volunteered to provide a unique event for children across the world, including Hawaiian residents impacted by wildfires, those terminally ill, or those suffering from serious medical conditions.
United, alongside MileagePlus® members, donated more than 106 million miles to non-profit charities across the globe in 2023 via the Miles on a Mission℠ program.
Welcomed nine new corporate participants to its Eco-Skies Alliance program, set up to contribute to the purchase of SAF. To date the program has invested in the future production of more than five billion gallons of SAF.
United collaborated with Sesame Workshop to announce Oscar the Grouch as its first Chief Trash Officer as he and the airline celebrate his love of rubbish. The campaign is designed to promote the expected benefit of using SAF more broadly.
In 2023, United received SAF-blended fuel deliveries at Amsterdam, Los Angeles, London Heathrow and San Francisco airports, representing two new airports where United has used a SAF blend.
In 2023, approximately 5,600 employees volunteered over 59,000 hours at nonprofits organizations in communities around the world.
During the year, United transported nearly 313 million pounds of cargo, including approximately 9.6 million pounds of medical shipments and 264,000 pounds of military shipments.
5

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
Earnings Call
UAL will hold a conference call to discuss fourth quarter and full-year 2023 financial results, as well as its financial and operational outlook for first-quarter 2024 and beyond, on Tuesday, Jan. 23, at 9:30 a.m. CST/10:30 a.m. EST. A live, listen-only webcast of the conference call will be available at ir.united.com. The webcast will be available for replay within 24 hours of the conference call and then archived on the website for three months.

Outlook
This press release should be read in conjunction with the company's Investor Update issued in connection with this quarterly earnings announcement, which provides additional information on the company's business outlook (including certain financial and operational guidance) and is furnished with this press release to the U.S. Securities and Exchange Commission on a Current Report on Form 8-K. The Investor Update is also available at ir.united.com. Management will also discuss certain business outlook items, including providing certain full year 2024 financial targets, during the quarterly earnings conference call.

The company's business outlook is subject to risks and uncertainties applicable to all forward-looking statements as described elsewhere in this press release. Please see the section entitled "Cautionary Statement Regarding Forward-Looking Statements."

About United
At United, Good Leads The Way. With U.S. hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C., United operates the most comprehensive global route network among North American carriers, and is now the largest airline in the world as measured by available seat miles. For more about how to join the United team, please visit www.united.com/careers and more information about the company is at www.united.com. United Airlines Holdings, Inc., the parent company of United Airlines, Inc., is traded on the Nasdaq under the symbol "UAL".

Website Information
We routinely post important news and information regarding United on our corporate website, www.united.com, and our investor relations website, ir.united.com. We use our investor relations website as a primary channel for disclosing key information to our investors, including the timing of future investor conferences and earnings calls, press releases and other information about financial performance, reports filed or furnished with the U.S. Securities and Exchange Commission, information on corporate governance and details related to our annual meeting of shareholders. We may use our investor relations website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. We may also use social media channels to communicate with our investors and the public about our company and other matters, and those communications could be deemed to be material information. The information contained on, or that may be accessed through, our website or social media channels are not incorporated by reference into, and are not a part of, this document.



Cautionary Statement Regarding Forward-Looking Statements:
This press release and the related attachments and Investor Update (as well as the oral statements made with respect to information contained in this release and the attachments) contain certain "forward-looking statements," within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, relating to, among other things, goals, plans and projections regarding the company's financial position, results of operations, market position, capacity, fleet, announced routes (which may be subject to government approval), product development, ESG-related strategy initiatives and business strategy. Such forward-looking statements are based on historical performance and current expectations, estimates, forecasts and projections about the company's future financial results, goals, plans, commitments, strategies and objectives and involve inherent risks, assumptions and uncertainties, known or unknown, including internal or external factors that could delay, divert or change any of them, that are difficult to predict, may be beyond the company's control and could cause the company's future financial results, goals, plans, commitments, strategies and objectives to differ materially from those expressed in, or implied by, the statements. Words such as "should," "could," "would," "will," "may," "expects," "plans," "intends," "anticipates," "indicates," "remains," "believes," "estimates," "projects," "forecast," "guidance," "outlook," "goals," "targets," "pledge," "confident," "optimistic," "dedicated," "positioned," "on track" and other words and terms of similar meaning and expression are intended to identify forward-looking statements, although not all forward-looking statements contain such terms. All statements, other than those that relate solely to historical facts, are forward-looking statements.

6

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
Additionally, forward-looking statements include conditional statements and statements that identify uncertainties or trends, discuss the possible future effects of known trends or uncertainties, or that indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law or regulation.

Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: execution risks associated with our strategic operating plan; changes in our network strategy or other factors outside our control resulting in less economic aircraft orders, costs related to modification or termination of aircraft orders or entry into aircraft orders on less favorable terms, as well as any inability to accept or integrate new aircraft into our fleet as planned, including as a result of any mandatory groundings of aircraft; any failure to effectively manage, and receive anticipated benefits and returns from, acquisitions, divestitures, investments, joint ventures and other portfolio actions, or related exposures to unknown liabilities or other issues or underperformance as compared to our expectations; adverse publicity, harm to our brand, reduced travel demand, potential tort liability and operational restrictions as a result of an accident, catastrophe or incident involving us, our regional carriers, our codeshare partners or another airline; the highly competitive nature of the global airline industry and susceptibility of the industry to price discounting and changes in capacity, including as a result of alliances, joint business arrangements or other consolidations; our reliance on a limited number of suppliers to source a majority of our aircraft, engines and certain parts, and the impact of any failure to obtain timely deliveries, additional equipment or support from any of these suppliers; disruptions to our regional network and United Express flights provided by third-party regional carriers; unfavorable economic and political conditions in the United States and globally; reliance on third-party service providers and the impact of any significant failure of these parties to perform as expected, or interruptions in our relationships with these providers or their provision of services; extended interruptions or disruptions in service at major airports where we operate and space, facility and infrastructure constraints at our hubs or other airports; geopolitical conflict, terrorist attacks or security events (including the continuation of the suspension of our overflying in Russian airspace as a result of the Russia-Ukraine military conflict and to Tel Aviv as a result of the Israeli-Palestinian military conflict and an escalation of the broader economic consequences of the conflicts beyond their current scope); any damage to our reputation or brand image; our reliance on technology and automated systems to operate our business and the impact of any significant failure or disruption of, or failure to effectively integrate and implement, these technologies or systems; increasing privacy, data security and cybersecurity obligations or a significant data breach; increased use of social media platforms by us, our employees and others; the impacts of union disputes, employee strikes or slowdowns, and other labor-related disruptions or regulatory compliance costs on our operations; any failure to attract, train or retain skilled personnel, including our senior management team or other key employees; the monetary and operational costs of compliance with extensive government regulation of the airline industry; current or future litigation and regulatory actions, or failure to comply with the terms of any settlement, order or agreement relating to these actions; costs, liabilities and risks associated with environmental regulation and climate change, and any failure to achieve or demonstrate progress towards our climate goals; high and/or volatile fuel prices or significant disruptions in the supply of aircraft fuel (including as a result of the Russia-Ukraine military conflict); the impacts of our significant amount of financial leverage from fixed obligations and the impacts of insufficient liquidity on our financial condition and business; failure to comply with financial and other covenants governing our debt, including our MileagePlus® financing agreements; limitations on our ability to use our net operating loss carryforwards and certain other tax attributes to offset future taxable income for U.S. federal income tax purposes; our failure to realize the full value of our intangible assets or our long-lived assets, causing us to record impairments; fluctuations in the price of our common stock; the impacts of seasonality, weather events, infrastructure and other factors associated with the airline industry; increases in insurance costs or inadequate insurance coverage and other risks and uncertainties set forth in Part I, Item 1A. Risk Factors of our Annual Report on Form 10-K for the fiscal year ended December 31, 2022 and Part II, Item 1A. Risk Factors of our Quarterly Report on Form 10-Q for the period ended September 30, 2023 and under "Economic and Market Factors" and “Governmental Actions” in Part I, Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations, of our Quarterly Report on Form 10-Q for the period ended September 30, 2023, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

Non-GAAP Financial Information:
In discussing financial results and guidance, the company refers to financial measures that are not in accordance with U.S. Generally Accepted Accounting Principles (“GAAP”). The non-GAAP financial measures are provided as supplemental information to the financial measures presented in this press release that are calculated and presented in accordance with GAAP and are presented because management believes that they supplement or enhance management's, analysts' and investors' overall understanding of the company's underlying financial performance and trends and facilitate comparisons among current, past and future periods. Non-GAAP financial measures such as CASM-ex (which excludes the impact of fuel expense, profit sharing, special charges and third-party expenses), adjusted pre-tax margin (which is calculated as pre-tax margin excluding operating and nonoperating special charges, unrealized (gains) losses on investments, net and debt
7

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
extinguishment and modification fees), adjusted pre-tax income, adjusted earnings per share and adjusted net income typically have exclusions or adjustments that include one or more of the following characteristics, such as being highly variable, difficult to project, unusual in nature, significant to the results of a particular period or not indicative of past or future operating results. These items are excluded because the company believes they neither relate to the ordinary course of the company's business nor reflect the company's underlying business performance.

Because the non-GAAP financial measures are not calculated in accordance with GAAP, they should not be considered superior to and are not intended to be considered in isolation or as a substitute for the related GAAP financial measures presented in the press release and may not be the same as or comparable to similarly titled measures presented by other companies due to possible differences in method and in the items being adjusted. We encourage investors to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure.

Please refer to the tables accompanying this release for a description of the non-GAAP adjustments and reconciliations of the historical non-GAAP financial measures used to the most comparable GAAP financial measure and related disclosures.

-tables attached-

8

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
UNITED AIRLINES HOLDINGS, INC
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)
 Three Months Ended December 31,%
Increase/
(Decrease)
Year Ended December 31,%
Increase/
(Decrease)
(In millions, except percentage changes and per share data)2023202220232022
Operating revenue:
Passenger revenue$12,421 $11,202 10.9 $49,046 $40,032 22.5 
Cargo402 472 (14.8)1,495 2,171 (31.1)
Other operating revenue803 726 10.6 3,176 2,752 15.4 
Total operating revenue13,626 12,400 9.9 53,717 44,955 19.5 
Operating expense:
Salaries and related costs3,841 3,000 28.0 14,787 11,466 29.0 
Aircraft fuel 3,315 3,317 (0.1)12,651 13,113 (3.5)
Landing fees and other rent793 657 20.7 3,076 2,576 19.4 
Aircraft maintenance materials and outside repairs664 600 10.7 2,736 2,153 27.1 
Depreciation and amortization684 624 9.6 2,671 2,456 8.8 
Regional capacity purchase594 571 4.0 2,400 2,299 4.4 
Distribution expenses571 434 31.6 1,977 1,535 28.8 
Aircraft rent46 59 (22.0)197 252 (21.8)
Special charges 47 16 NM949 140 NM
Other operating expenses2,073 1,745 18.8 8,062 6,628 21.6 
Total operating expense12,628 11,023 14.6 49,506 42,618 16.2 
Operating income 998 1,377 (27.5)4,211 2,337 80.2 
Nonoperating income (expense):
Interest expense(484)(479)1.0 (1,956)(1,778)10.0 
Interest income207 156 32.7 827 298 NM
Interest capitalized54 32 68.8 182 105 73.3 
Unrealized gains (losses) on investments, net (27)32 NM27 20 35.0 
Miscellaneous, net 23 12 91.7 96 NM
Total nonoperating expense, net(227)(247)(8.1)(824)(1,347)(38.8)
Income before income tax expense 771 1,130 (31.8)3,387 990 NM
 
Income tax expense 171 287 (40.4)769 253 NM
Net income $600 $843 (28.8)$2,618 $737 NM
Diluted earnings per share$1.81 $2.55 (29.0)$7.89 $2.23 NM
Diluted weighted average shares331.3  330.4 0.3 331.9 330.1 0.5 
NM-Greater than 100% change or otherwise not meaningful.
 
9

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
UNITED AIRLINES HOLDINGS, INC.
PASSENGER REVENUE INFORMATION AND STATISTICS (UNAUDITED)

Information is as follows (in millions, except for percentage changes):
4Q 2023
Passenger
Revenue
Passenger
Revenue
vs.
4Q 2022
Passenger Revenue per Available Seat Mile ("PRASM") vs. 4Q 2022Yield vs. 4Q 2022Available
Seat Miles ("ASMs")
vs.
4Q 2022
4Q 2023 ASMs4Q 2023 Revenue Passenger Miles ("RPMs")
Domestic$7,697 6.9%(0.5%)1.0%7.4%40,343 34,506 
 
Europe1,910 15.3%3.9%6.4%11.0%12,707 10,147 
Pacific1,328 61.2%(11.6%)(2.5)%82.3%10,800 7,708 
Latin America1,196 6.9%(11.6%)(8.4%)20.9%7,797 6,580 
Middle East/India/Africa290 (28.2%)1.0%4.0%(29.0%)2,080 1,730 
International4,724 18.0%(5.5%)0.0%24.8%33,384 26,165 
Consolidated$12,421 10.9%(3.3%)0.0%14.7%73,727 60,671 
 
Select operating statistics are as follows:
 Three Months Ended December 31,%
Increase/
(Decrease)
 Year Ended December 31,%
Increase/
(Decrease)
 
2023202220232022
Passengers (thousands) (a)41,779 38,242 9.2 164,927 144,300 14.3 
RPMs (millions) (b)60,671 54,758 10.8 244,435 206,791 18.2 
ASMs (millions) (c)73,727 64,294 14.7 291,333 247,858 17.5 
Passenger load factor: (d)
    Consolidated82.3 %85.2 % (2.9)pts.83.9 %83.4 %0.5 pts.
    Domestic85.5 %86.8 %(1.3)pts.85.1 %85.5 %(0.4)pts.
    International78.4 %82.9 %(4.5)pts.82.4 %80.5 %1.9 pts.
PRASM (cents)16.85 17.42 (3.3)16.84 16.15 4.3 
Total revenue per available seat mile ("TRASM") (cents)18.48 19.29 (4.2)18.44 18.14 1.7 
Average yield per RPM (cents) (e)20.47 20.46 — 20.07 19.36 3.7 
Cargo revenue ton miles (millions) (f)894 765 16.9 3,159 3,041 3.9 
Aircraft in fleet at end of period1,358 1,338 1.5 1,358 1,338 1.5 
Average stage length (miles) (g)1,475 1,436 2.7 1,479 1,437 2.9 
Employee headcount, as of December 31 (in thousands) 103.3 92.8 11.3 103.3 92.8 11.3 
Cost per ASM ("CASM") (cents)17.13 17.14 (0.1)16.99 17.19 (1.2)
CASM-ex (cents) (h)12.28 11.71 4.9 12.03 11.73 2.6 
Average aircraft fuel price per gallon$3.13 $3.54 (11.6)$3.01 $3.63 (17.1)
Fuel gallons consumed (millions)1,059 936 13.1 4,205 3,608 16.5 
(a) The number of revenue passengers measured by each flight segment flown.
(b) The number of scheduled miles flown by revenue passengers.
(c) The number of seats available for passengers multiplied by the number of scheduled miles those seats are flown.
(d) RPMs divided by ASMs.
(e) The average passenger revenue received for each RPM flown.
(f) The number of cargo revenue tons transported multiplied by the number of miles flown.
(g) Average stage length equals the average distance a flight travels weighted for size of aircraft.
(h) CASM-ex is CASM less the impact of fuel expense, profit sharing, special charges and third-party expenses. See NON-GAAP FINANCIAL INFORMATION for a reconciliation of CASM-ex to CASM, the most comparable GAAP measure.
10

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
UNITED AIRLINES HOLDINGS, INC.
1 NON-GAAP FINANCIAL INFORMATION
UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and non-GAAP financial measures, including adjusted earnings before interest, taxes, depreciation and amortization (adjusted EBITDA), adjusted EBITDA margin, adjusted EBITDA excluding aircraft rent (adjusted EBITDAR), adjusted operating income (loss), adjusted operating margin, adjusted pre-tax income (loss), adjusted pre-tax margin, adjusted net income (loss), adjusted diluted earnings (loss) per share, CASM-ex, adjusted capital expenditures, adjusted total debt, adjusted net debt, free cash flow, and free cash flow, net of financings, among others. The non-GAAP financial measures are provided as supplemental information to the financial measures presented in this press release that are calculated and presented in accordance with GAAP and are presented because management believes that they supplement or enhance management's, analysts' and investors' overall understanding of the company's underlying financial performance and trends and facilitate comparisons among current, past and future periods.
Because the non-GAAP financial measures are not calculated in accordance with GAAP, they should not be considered superior to and are not intended to be considered in isolation or as a substitute for the related GAAP financial measures presented in the press release and may not be the same as or comparable to similarly titled measures presented by other companies due to possible differences in method and in the items being adjusted. We encourage investors to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure.
The company does not provide a reconciliation of forward-looking measures where the company believes such a reconciliation would imply a degree of precision and certainty that could be confusing to investors and is unable to reasonably predict certain items contained in the GAAP measures without unreasonable efforts. This is due to the inherent difficulty of forecasting the timing or amount of various items that have not yet occurred and are out of the company's control or cannot be reasonably predicted. For the same reasons, the company is unable to address the probable significance of the unavailable information. Forward-looking non-GAAP financial measures provided without the most directly comparable GAAP financial measures may vary materially from the corresponding GAAP financial measures. See "Cautionary Statement Regarding Forward-Looking Statements" above. The information below provides an explanation of certain adjustments reflected in the non-GAAP financial measures and shows a reconciliation of non-GAAP financial measures reported in this press release to the most directly comparable GAAP financial measures. Within the financial tables presented, certain columns and rows may not add due to the use of rounded numbers. Percentages and earnings per share amounts presented are calculated from the underlying amounts.
CASM: CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges, third-party business expenses, fuel expense, and profit sharing. UAL believes that adjusting for special charges is useful to investors because those items are not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, flight academy, ground handling and catering services for third parties, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel expense from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because it believes that this exclusion allows investors to better understand and analyze UAL's operating cost performance and provides a more meaningful comparison of our core operating costs to the airline industry.
Adjusted EBITDA and EBITDAR: UAL also reports EBITDA and EBITDAR excluding special charges, nonoperating unrealized (gains) losses on investments, net and nonoperating debt extinguishment and modification fees. UAL believes that adjusting for these items is useful to investors because they are not indicative of UAL's ongoing performance.
Adjusted Capital Expenditures and Free Cash Flow: UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt, finance leases and other financial liabilities is useful to investors in order to appropriately reflect the total amounts spent on capital expenditures. UAL also believes that adjusting net cash provided by (used in) operating activities for capital expenditures, net of flight equipment purchase deposit returns, adjusted capital expenditures, and aircraft operating lease additions is useful to allow investors to evaluate the company's ability to generate cash that is available for debt service or general corporate initiatives.
Adjusted Total Debt and Adjusted Net Debt: Adjusted total debt is a non-GAAP financial measure that includes current and long-term debt, operating lease obligations and finance lease obligations, current and noncurrent other financial liabilities and noncurrent pension and postretirement obligations. Adjusted net debt is adjusted total debt minus cash, cash equivalents and short-term investments. UAL provides adjusted total debt and adjusted net debt because we believe these measures provide useful supplemental information for assessing the company's debt and debt-like obligation profile.
 Three Months Ended December 31,%
Increase/
(Decrease)
Year Ended December 31,%
Increase/
(Decrease)
 2023202220232022
CASM-ex (cents)
CASM (GAAP)417.13 17.14 (0.1)16.99 17.19 (1.2)
Fuel expense4.49 5.16 (13.0)4.34 5.29 (18.0)
Special charges 0.07 0.02 NM0.32 0.05 NM
Profit sharing0.22 0.19 15.8 0.23 0.06 NM
Third-party business expenses0.07 0.06 16.7 0.07 0.06 16.7 
CASM-ex (Non-GAAP)4
12.28 11.71 4.9 12.03 11.73 2.6 
4 Effective with the current period, the Company reclassified certain commissions totaling $80 million from contra-revenue to distribution expense as an immaterial classification correction. The reclassification increased fourth quarter 2023 CASM, CASM-Ex and TRASM by 0.6%, 1.0% and 0.6%, respectively, compared to the prior period, but had no impact on operating income, net income, or cash flows from operations.
11

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
UNITED AIRLINES HOLDINGS, INC.
NON-GAAP FINANCIAL INFORMATION (Continued)
Three Months Ended December 31,Year Ended December 31,
Adjusted EBITDA and EBITDAR (in millions)
2023202220232022
Net income $600 $843 $2,618 $737 
Adjusted for: 
Depreciation and amortization684 624 2,671 2,456 
Interest expense, net of capitalized interest and interest income223 291 947 1,375 
Income tax expense171 287 769 253 
Special charges 47 16 949 140 
Nonoperating unrealized (gains) losses on investments, net27 (32)(27)(20)
Nonoperating debt extinguishment and modification fees— — 11 
Adjusted EBITDA$1,752  $2,029 $7,938 $4,948 
Adjusted EBITDA margin12.9 %16.4 %14.8 %11.0 %
Adjusted EBITDA$1,752 $2,029 $7,938 $4,948 
Aircraft rent46 59 197 252 
Adjusted EBITDAR$1,798 $2,088 $8,135 $5,200 
Three Months Ended December 31,Year Ended December 31,
Adjusted Capital Expenditures (in millions)
2023202220232022
Capital expenditures, net of flight equipment purchase deposit returns (GAAP)$2,066 $2,539 $7,171 $4,819 
Property and equipment acquired through the issuance of debt, finance leases, and other financial liabilities100 19 777 19 
Adjusted capital expenditures (Non-GAAP)$2,166 $2,558 $7,948 $4,838 
Free Cash Flow (in millions)
Net cash provided by (used in) operating activities (GAAP)$(910)$1,158 $6,911 $6,066 
Less capital expenditures, net of flight equipment purchase deposit returns2,066 2,539 7,171 4,819 
Free cash flow, net of financings (Non-GAAP)$(2,976)$(1,381)$(260)$1,247 
Net cash provided by (used in) operating activities (GAAP)$(910)$1,158 $6,911 $6,066 
Less adjusted capital expenditures (Non-GAAP)2,166 2,558 7,948 4,838 
Less aircraft operating lease additions— — — 
Free cash flow (Non-GAAP)$(3,076)$(1,400)$(1,037)$1,224 
 December 31,
Increase/
(Decrease)
Adjusted total debt and Adjusted net debt (in millions)
20232022
Debt - current and noncurrent (GAAP)$29,075 $31,194 $(2,119)
Operating lease obligations - current and noncurrent5,079 5,020 59 
Finance lease obligations - current and noncurrent263 219 44 
Pension and postretirement liabilities - noncurrent1,605 1,418 187 
Other financial liabilities - current and noncurrent2,322 867 1,455 
Adjusted total debt (Non-GAAP)$38,344 $38,718 (374)
Less: Cash and cash equivalents$6,058 $7,166 (1,108)
         Short-term investments8,330 9,248 (918)
Adjusted net debt$23,956 $22,304 1,652 
Adjusted net debt divided by year ended December 31 adjusted EBITDAR2.94.3(1.4)pts.
12

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
UNITED AIRLINES HOLDINGS, INC.
NON-GAAP FINANCIAL INFORMATION (Continued)
 Three Months Ended December 31,%
Increase/
(Decrease)
Year Ended December 31,%
Increase/
(Decrease)
(in millions, except percentage changes and per share data)2023202220232022
Operating expenses (GAAP)$12,628 $11,023 14.6 $49,506 $42,618 16.2 
Special charges 47 16 NM949 140 NM
Operating expenses, excluding special charges 12,581 11,007 14.3 48,557 42,478 14.3 
Adjusted to exclude:
Fuel expense3,315 3,317 (0.1)12,651 13,113 (3.5)
Profit sharing160 125 28.0 681 133 NM
Third-party business expenses53 36 47.2 192 146 31.5 
Adjusted operating expenses (Non-GAAP) $9,053 $7,529 20.2 $35,033 $29,086 20.4 
  
Operating income (GAAP)$998 $1,377 (27.5)$4,211 $2,337 80.2 
Special charges 47 16 NM949 140 NM
Adjusted operating income (Non-GAAP)$1,045 $1,393 (25.0)$5,160 $2,477 NM
Operating margin7.3 %11.1 %(3.8) pts7.8 %5.2 %2.6 pts
Adjusted operating margin (Non-GAAP) 7.7 %11.2 %(3.5) pts9.6 %5.5 %4.1 pts
Pre-tax income (GAAP)$771 $1,130 (31.8)$3,387 $990 242.1 
Adjusted to exclude:
Special charges 47 16 NM949 140 NM
Unrealized (gains) losses on investments, net 27 (32)NM(27)(20)NM
Debt extinguishment and modification fees— — NM11 NM
Adjusted pre-tax income (Non-GAAP) $845 $1,114 (24.1)$4,320 $1,117 NM
Pre-tax margin5.7 %9.1 %(3.4) pts.6.3 %2.2 %4.1 pts.
Adjusted pre-tax margin (Non-GAAP) 6.2 %9.0 %(2.8) pts.8.0 %2.5 %5.5 pts.
 Net income (GAAP)$600 $843 (28.8)$2,618 $737 255.2 
Adjusted to exclude:
Special charges 47 16 NM949 140 NM
Unrealized (gains) losses on investments, net27 (32)NM(27)(20)NM
Debt extinguishment and modification fees— — NM11 NM
Income tax benefit on adjustments, net(10)(16)NM(214)(33)NM
Adjusted net income (Non-GAAP) $664 $811 (18.1)$3,337 $831 NM
 Diluted earnings per share (GAAP)$1.81 $2.55 (29.0)$7.89 $2.23 NM
Adjusted to exclude:
Special charges 0.14 0.05 NM2.86 0.42 NM
Unrealized (gains) losses on investments, net0.08 (0.10)NM(0.08)(0.06)NM
Debt extinguishment and modification fees— — NM0.03 0.03 NM
Income tax benefit on adjustments, net (0.03)(0.04)NM(0.65)(0.10)NM
Adjusted diluted earnings per share (Non-GAAP) $2.00 $2.46 (18.7)$10.05 $2.52 NM

13

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
UNITED AIRLINES HOLDINGS, INC
CONDENSED CONSOLIDATED BALANCE SHEETS
 (In millions)December 31, 2023 (UNAUDITED)December 31, 2022
ASSETS
Current assets:
Cash and cash equivalents$6,058 $7,166 
Short-term investments8,330 9,248 
Restricted cash31 45 
Receivables, less allowance for credit losses (2023—$18; 2022—$11)1,898 1,801 
Aircraft fuel, spare parts and supplies, less obsolescence allowance (2023—$689; 2022—$610)1,561 1,109 
Prepaid expenses and other609 689 
Total current assets18,487 20,058 
Total operating property and equipment, net39,815 34,448 
Operating lease right-of-use assets3,914 3,889 
Other assets: 
Goodwill4,527 4,527 
Intangibles, less accumulated amortization (2023—$1,495; 2022—$1,472)2,725 2,762 
Restricted cash245 210 
Deferred income taxes— 91 
Investments in affiliates and other, less allowance for credit losses (2023—$38; 2022—$21)1,391 1,373 
Total other assets8,888 8,963 
Total assets$71,104  $67,358 
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
Accounts payable$3,835 $3,395 
Accrued salaries and benefits2,940 1,971 
Advance ticket sales6,704 7,555 
Frequent flyer deferred revenue3,095 2,693 
Current maturities of long-term debt4,018 2,911 
Current maturities of other financial liabilities57 23 
Current maturities of operating leases576 561 
Current maturities of finance leases172 104 
Other806 779 
Total current liabilities22,203 19,992 
Long-term liabilities and deferred credits:
Long-term debt25,057 28,283 
Long-term obligations under operating leases4,503 4,459 
Long-term obligations under finance leases91 115 
Frequent flyer deferred revenue4,048 3,982 
Pension liability968 747 
Postretirement benefit liability637 671 
Deferred income taxes594 — 
Other financial liabilities2,265 844 
Other1,414 1,369 
Total long-term liabilities and deferred credits39,577 40,470 
Total stockholders' equity9,324 6,896 
Total liabilities and stockholders' equity$71,104  $67,358 
14

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
UNITED AIRLINES HOLDINGS, INC.
CONDENSED STATEMENTS OF CONSOLIDATED CASH FLOWS
 (In millions) Year Ended December 31,
 2023 (UNAUDITED)2022
Cash Flows from Operating Activities:
Net cash provided by operating activities$6,911 $6,066 
 
Cash Flows from Investing Activities: 
Capital expenditures, net of flight equipment purchase deposit returns(7,171)(4,819)
Purchases of short-term and other investments(9,470)(11,232)
Proceeds from sale of short-term and other investments10,519 2,084 
Proceeds from sale of property and equipment39 207 
Other, net(23)(69)
Net cash used in investing activities(6,106)(13,829)
Cash Flows from Financing Activities:
Proceeds from issuance of debt and other financing liabilities, net of discounts and fees2,388 736 
Payments of long-term debt, finance leases and other financial liabilities(4,248)(4,011)
Other, net(32)(74)
Net cash used in financing activities(1,892)(3,349)
Net decrease in cash, cash equivalents and restricted cash(1,087)(11,112)
Cash, cash equivalents and restricted cash at beginning of the period7,421 18,533 
Cash, cash equivalents and restricted cash at end of the period $6,334 $7,421 
Investing and Financing Activities Not Affecting Cash:
Property and equipment acquired through the issuance of debt, finance leases and other$777 $19 
Right-of-use assets acquired through operating leases552 137 
Lease modifications and lease conversions546 (84)
Investment interests received in exchange for goods and services33 103 
15

United Airlines Reports Fourth-Quarter and Full-Year 2023 Results
UNITED AIRLINES HOLDINGS, INC.
NOTES (UNAUDITED)
 
Special charges and unrealized (gains) losses on investments, net include the following
 Three Months Ended December 31,Year Ended December 31,
(In millions)2023202220232022
Operating:
Labor contract ratification bonuses
$— $— $814 $— 
(Gains) losses on sale of assets and other special charges47 16 135 140 
     Total operating special charges 47  16 949  140 
Nonoperating:
Nonoperating unrealized (gains) losses on investments, net27 (32)(27)(20)
Nonoperating debt extinguishment and modification fees— — 11  
     Total nonoperating special charges and unrealized (gains) losses on investments, net27 (32)(16)(13)
Total operating and nonoperating special charges and unrealized (gains) losses on investments, net74 (16)933 127 
Income tax benefit, net of valuation allowance (10)(16)(214)(33)
    Total operating and non-operating special charges and unrealized (gains) losses on investments, net of income taxes$64 $(32)$719 $94 
Labor contract ratification bonuses: During the year ended December 31, 2023, the company recorded $814 million of expense associated with the agreements with the Air Line Pilots Association, the International Association of Machinists & Aerospace Workers and other work groups.
(Gains) losses on sale of assets and other special charges: During the three and twelve months ended December 31, 2023, the company recorded $47 million and $135 million, respectively, of net charges primarily comprised of accelerated depreciation related to certain of the company's assets that will be retired early, reserves for various legal matters, a write-down of flight training equipment that is being sold and other gains and losses on the sale of assets.
During the three and twelve months ended December 31, 2022, the company recorded net charges of $16 million and $140 million, respectively. For the full year 2022, the net charges primarily consisted of $94 million for various legal matters, and $23 million related to certain contract disputes.
Nonoperating unrealized (gains) losses on investments, net: All amounts represent changes to the market value of equity investments.
Nonoperating debt extinguishment and modification fees: During the year ended December 31, 2023, the company recorded $11 million of charges primarily related to the prepayment of $1.0 billion of the outstanding principal amount under a 2021 term loan facility.
During the year ended December 31, 2022, the company recorded $7 million of charges mainly related to the early redemption of $400 million of the outstanding principal amount of its 4.25% senior notes due 2022.
Effective tax rate:
The company's effective tax rates were as follows:
Three Months Ended December 31,Year Ended December 31,
 2023202220232022
Effective tax rate22.2 %25.4 %22.7 %25.6 %
The provision for income taxes is based on the estimated annual effective tax rate, which represents a blend of federal, state and foreign taxes and includes the impact of certain nondeductible items.

# # #
16
Document
Exhibit 99.2
https://cdn.kscope.io/3f7d767f4393f1d5fa0281151fe060a2-unitedstarv24pvrgbra041.jpg
Investor Update1Issue Date: January 22, 2024
This Investor Update provides guidance and certain other forward-looking statements about United Airlines Holdings, Inc. (the "Company" or "UAL"). The information in this Investor Update contains the preliminary financial and operational outlook for the Company for first-quarter and full-year 2024, among other items.

Estimated
1Q 2024
Estimated
FY 2024
Total revenue per available seat mile (TRASM) YOY
~Flat-
Adjusted cost or operating expense per available seat mile (CASM-ex) YOY2
Up mid-single digits-
Adjusted diluted earnings per share3($0.85)-($0.35)$9.00-$11.00
Adjusted capital expenditures (in billions)4-~$9

Supplemental Information:

CASM-ex: For the first quarter 2024, the Company estimates that the Boeing 737 MAX 9 grounding will have an impact of approximately 3 percentage points of incremental CASM-ex2 based on the fleet being grounded January 6, 2024 through January 31, 2024. This assumption is reflected in the guidance above.


1 The guidance provided in this Investor Update reflects our current expectations and our actual results and timing may vary materially based on various factors that include, but are not limited to, those discussed below under "Cautionary Statement Regarding Forward-Looking Statements" and in Part I, Item 1A. Risk Factors of the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2022 and Part II, Item 1A. Risk Factors of our Quarterly Report on Form 10-Q for the period ended September 30, 2023, and in "Economic and Market Factors" and “Governmental Actions” in Part I, Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations of the Company's Report on Form 10-Q for the period ended September 30, 2023. The guidance is only effective as of the date given and should not be considered updated or affirmed unless and until we publicly announce updated or affirmed guidance. Management will also discuss certain business outlook items during its regularly scheduled quarterly earnings conference call on January 23, 2024. This Investor Update should be read in conjunction with the Company's earnings release issued in connection with this Investor Update and its filings with the U.S. Securities and Exchange Commission (the "SEC").
2 CASM-ex (adjusted cost or operating expense per available seat mile) is a measure that is not calculated in accordance with accounting principles generally accepted in the United States of America ("GAAP"). CASM-ex is calculated as cost or operating expense per available seat mile ("CASM") excluding fuel expense, profit sharing, third-party business expenses and special charges. We are not providing a target for or a reconciliation to CASM, the most directly comparable GAAP measure, because we are unable to predict the excluded items noted above contained in the GAAP measure without unreasonable efforts, and therefore we also are not able to determine the probable significance of such items.
3 Adjusted diluted earnings per share is a non-GAAP financial measure that excludes operating and nonoperating special charges and unrealized (gains) losses on investments, net. We are not providing a target for or a reconciliation to diluted earnings per share, the most directly comparable GAAP measure, because we are unable to predict the excluded items noted above contained in the GAAP measure without unreasonable efforts, and therefore we also are not able to determine the probable significance of such items.
4 Adjusted capital expenditures is a non-GAAP financial measure calculated as capital expenditures, net of flight equipment purchase deposit returns, plus property and equipment acquired through the issuance of debt, finance leases, and other financial liabilities. We are not providing a target for or a reconciliation to capital expenditures, net of flight equipment purchase deposit returns, the most directly comparable GAAP measure, because we are not able to predict non-cash capital expenditures without unreasonable efforts, and therefore we also are not able to determine the probable significance of such items.
1



Profit Sharing: Based on profit sharing plans in current labor agreements, for 2024 the Company expects to accrue the sum of:

Approximately 3.7% of total adjusted pre-tax earnings up to a 6.9% adjusted pre-tax margin5, plus approximately 3.8% of total adjusted pre-tax earnings above a 6.9% adjusted pre-tax margin5.
Approximately 5.8% of total adjusted pre-tax earnings up to $2.5 billion adjusted pre-tax earnings, plus approximately 12.2% of total adjusted pre-tax earnings above $2.5 billion adjusted pre-tax earnings.
Approximately 2.9% for all adjusted pre-tax earnings above the prior year’s adjusted pre-tax earnings.

Profit sharing adjusted pre-tax earnings is calculated as GAAP pre-tax income (loss), excluding special charges, profit sharing expense and share-based compensation program expense. The Company estimates that share-based compensation expense for the purposes of the profit sharing adjusted pre-tax earnings calculation will be approximately $25 million for the first quarter of 2024.


Fleet Plan: As of January 22, 2024, the Company's fleet plan was as follows:

1Q 2024E2Q 2024E3Q 2024EYE 2024E
B777-200/30096969696
B787-8/9/1071717578
B767-300/40053535353
B757-200/30061616161
B737 MAX
175198222233
B737-700/800/900329329329329
A319/A320170168165163
A321neo/XLR8132331
Total Mainline Aircraft96398910241044
50-seat (ERJ-145, CRJ-200, CRJ-550)158158158158
70/76-seat (CRJ-700, CRJ-900, EMB-170, EMB-175, EMB-175LL)255255255255
Total Regional Aircraft413413413413

Note: Above figures correspond with current expectations for future delivery dates, which are subject to change.
5 We are not providing a target for or a reconciliation to pre-tax margin, the most directly comparable GAAP measure, because we are unable to predict the excluded items noted above contained in the GAAP measure without unreasonable efforts, and therefore we also are not able to predict the probable significance of such items.
2


Cautionary Statement Regarding Forward-Looking Statements
This Investor Update contains certain "forward-looking statements," within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, relating to, among other things, the Company’s anticipated financial results, profit sharing payouts and fleet plans. Such forward-looking statements are based on historical performance and current expectations, estimates, forecasts and projections about the Company's future financial results, goals, plans, commitments, strategies and objectives and involve inherent risks, assumptions and uncertainties, known or unknown, including internal or external factors that could delay, divert or change any of them, that are difficult to predict, may be beyond the Company's control and could cause the Company's future financial results, goals, plans, commitments, strategies and objectives to differ materially from those expressed in, or implied by, the statements. Words such as "should," "could," "would," "will," "may," "expects," "plans," "intends," "anticipates," "indicates," "remains," "believes," "estimates," "projects," "forecast," "guidance," "outlook," "goals," "targets," "pledge," "confident," "optimistic," "dedicated," "positioned", "on track" and other words and terms of similar meaning and expression are intended to identify forward-looking statements, although not all forward-looking statements contain such terms. All statements, other than those that relate solely to historical facts, are forward-looking statements. Additionally, forward-looking statements include conditional statements and statements that identify uncertainties or trends, discuss the possible future effects of known trends or uncertainties, or that indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this Investor Update are based upon information available to the Company on the date of this Investor Update. The Company undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law or regulation.
The Company’s actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: execution risks associated with our strategic operating plan; changes in our network strategy or other factors outside our control resulting in less economic aircraft orders, costs related to modification or termination of aircraft orders or entry into aircraft orders on less favorable terms, as well as any inability to accept or integrate new aircraft into our fleet as planned, including as a result of any mandatory groundings of aircraft; any failure to effectively manage, and receive anticipated benefits and returns from, acquisitions, divestitures, investments, joint ventures and other portfolio actions, or related exposures to unknown liabilities or other issues or underperformance as compared to our expectations; adverse publicity, harm to our brand, reduced travel demand, potential tort liability and operational restrictions as a result of an accident, catastrophe or incident involving us, our regional carriers, our codeshare partners or another airline; the highly competitive nature of the global airline industry and susceptibility of the industry to price discounting and changes in capacity, including as a result of alliances, joint business arrangements or other consolidations; our reliance on a limited number of suppliers to source a majority of our aircraft, engines and certain parts, and the impact of any failure to obtain timely deliveries, additional equipment or support from any of these suppliers; disruptions to our regional network and United Express flights provided by third-party regional carriers; unfavorable economic and political conditions in the United States and globally; reliance on third-party service providers and the impact of any significant failure of these parties to perform as expected, or interruptions in our relationships with these providers or their provision of services; extended interruptions or disruptions in service at major airports where we operate and space, facility and infrastructure constraints at our hubs or other airports; geopolitical conflict, terrorist attacks or security events (including the continuation of the suspension of our overflying in Russian airspace as a result of the Russia-Ukraine military conflict and to Tel Aviv as a result of the Israeli-Palestinian military conflict and an escalation of the broader economic consequences of the conflicts beyond their current scope); any damage to our reputation or brand image; our reliance on technology and automated systems to operate our business and the impact of any significant failure or disruption of, or failure to effectively integrate and implement, these technologies or systems; increasing privacy, data security and cybersecurity obligations or a significant data breach; increased use of social media platforms by us, our employees and others; the impacts of union disputes, employee strikes or slowdowns, and other labor-related disruptions or regulatory compliance costs on our operations; any failure to attract, train or retain skilled personnel, including our senior management team or other key employees; the monetary and operational costs of compliance with extensive government regulation of the airline industry; current or future litigation and regulatory actions, or failure to comply with the terms of any settlement, order or agreement relating to these actions; costs, liabilities and risks associated with environmental regulation and climate change, and any failure to achieve or demonstrate progress towards our climate goals; high and/or volatile fuel prices or significant disruptions in the supply of aircraft fuel (including as a result of the Russia-Ukraine military conflict); the impacts of our significant amount of financial leverage from fixed obligations and the impacts of insufficient liquidity on our financial condition and business; failure to comply with financial and other covenants governing our debt, including our MileagePlus® financing agreements; limitations on our ability to use our net operating loss carryforwards and certain other tax attributes to offset future taxable income for U.S. federal income tax purposes; our failure to realize the full value of our intangible assets or our long-lived assets, causing us to record impairments; fluctuations in the price of our common stock; the impacts of seasonality, weather events, infrastructure and other factors associated with the airline industry; increases in insurance costs or inadequate insurance coverage; and other risks and uncertainties set forth in Part I, Item 1A. Risk Factors of our Annual Report on Form 10-K for the fiscal year ended December 31, 2022, and under "Economic and Market Factors" and “Governmental Actions” in Part I, Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations of our Quarterly Report on Form 10-Q for the period ended September 30, 2023, as well as other risks and uncertainties set forth from time to time in the reports we file with the SEC.
Non-GAAP Financial Information and Financial Guidance
The Company refers to financial measures that are not in accordance with GAAP. The non-GAAP financial measures are provided as supplemental information to the financial measures presented in this Investor Update that are calculated and presented in accordance with GAAP and are presented because management believes that they supplement or enhance management's, analysts' and investors' overall understanding of the Company's underlying financial performance and trends and facilitate comparisons among current, past and future periods. Because the non-GAAP financial measures are not calculated in accordance with GAAP, they should not be considered superior to and are not intended to be considered in isolation or as a substitute for the related GAAP financial measures presented in the Company’s filings with the SEC and may not be the same as or comparable to similarly titled measures presented by other companies due to possible differences in method and in the items being adjusted. The Company encourages investors to review its financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. The Company does not provide a reconciliation of forward-looking measures where the Company believes such a reconciliation would imply a degree of precision and certainty that could be confusing
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to investors and is unable to reasonably predict certain items contained in the GAAP measures without unreasonable efforts. This is due to the inherent difficulty of forecasting the timing or amount of various items that have not yet occurred and are out of the Company's control or cannot be reasonably predicted. For the same reasons, the Company is unable to address the probable significance of the unavailable information. Forward-looking non-GAAP financial measures provided without the most directly comparable GAAP financial measures may vary materially from the corresponding GAAP financial measures.
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