Overview

United Airlines operates more than 3,300† flights a day on United® and United Express®* to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United’s 47,000 employees reside in every U.S. state and in many countries around the world.

The company’s portfolio of products offers the right service to the right customer at the right price.

The entire organization is committed to continuous improvement in costs, revenues and operations to sustain and enhance a competitive margin. To achieve this goal, the company is investing in its customers and employees and ensuring accountability to create a high-performing organization.

United Facts at a Glance

• Approximately 40% of United’s mainline capacity is deployed in international markets;
  60% in domestic markets
• United is the largest U.S. carrier to China**
• United is one of two U.S. carriers authorized to serve U.S.-Narita routes from any U.S. points and to serve Asia from Narita
• United is the only major domestic carrier offering a premium economy product, Economy Plus^®

** Based on Available Seat Miles

Twelve months Ended - 3rd Quarter 2009 Traffic Data***

Revenue Passengers (in thousands)	82,527
Revenue Passenger Miles (in millions)	114,254
Available Seat Miles (in millions)	141,902
Passenger Load Factor	80.5%
Cargo Ton Miles (in millions)	1,623

UAL Corporation Senior Leadership Team

• Glenn F. Tilton, UAL Chairman, President and Chief Executive Officer
• Peter D. McDonald, UAL Executive Vice President and Chief Administrative Officer
• John P. Tague, UAL Executive Vice President and President of United
• Kathryn A. Mikells, UAL Executive Vice President and Chief Financial Officer

United Employees

United Fleet Facts

* United Airlines contracts (but does not operate or own) United Express aircraft.

United Express Fleet Facts

* United Airlines contracts (but does not operate or own) United Express aircraft.

United's global network – an important competitive advantage – offers a portfolio of differentiated products and services to each of our distinct customer groups.

Economy Plus^® offers more legroom to Mileage Plus elite members and others who may purchase Economy Plus seats.

United Express^® is our feeder service for regional customers with more than 2,200 scheduled daily flights across the U.S. and Canada. Redefining the United Express experience, explus^SM offers passengers United First^® and Economy Plus seating on the state-of-the-art regional jets.

p.s.^(SM) is United's premium transcontinental service designed with high-value business customers in mind.

United Airlines Cargo^(SM) offers customers guaranteed same-day domestic and international shipping services for small packages and heavy freight.

Star Alliance®

As a founding member of Star Alliance, the world's largest airline alliance, United provides connections for passenger and cargo customers to 1,071 destinations in 171 countries worldwide. United's partners include:

All of United's Star Alliance partners are full participants in Mileage Plus®, the second largest loyalty program in the world. Mileage Plus has 54 million global members and generates significant incremental revenue to the company.